Sales Associate (Salesforce)

Ace Hardware • Panama City, FL

104d

About The Position

This AIH Senior Sales Associate (Sales Force) is primarily responsible for International's Salesforce platform and not limited to enhancing and maintaining the system's functionality related to both Sales and Customer Service. This position works closely with Sales Managers, Customer Service and Merchandising to ensure relevant information such as global promotions are appropriately outlined and reported on. This position will be knowledgeable on all channels of business and understand global sales reporting. The role is technical and requires understanding of our ERPs customer master data and enterprise reporting structure to ensure accuracy and relevant information is in the system. The Senior Sales Assistant will also provide as needed support to the Latin America and NACAP region that is not directly related to customer facing activities. In addition, the Senior Sales Assistant will partner with his/her peers on other initiatives such as coordination of Drop Ship programs during Ace's two show windows. The successful Senior Sales Associate will provide up to date information related to strengthening sales growth and be available as needed to support growth initiatives of the Sales department. This position will report into the Sales department.

Requirements

• Hold a bachelor's degree with at least 2 years of related work experience in retail, sales, or marketing.
• Possess a basic understanding of retail operations and core business fundamentals.
• Proficient in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
• Prior experience with Salesforce is required.
• Technologically adaptable and able to quickly learn and use Ace's Retail Technology platform.
• Demonstrated success in sales and account relationship management.
• Experience developing sales strategies and using performance KPIs to drive results.
• Proven ability to work independently with minimal supervision.
• Comfortable working flexible hours and traveling as needed.

Nice To Haves

• Strong communication and interpersonal skills, with the ability to influence and consult with retailers.
• Effective written and verbal communicator with strong presentation skills.
• Self-confident, self-motivated, and capable of working in both team and individual settings.
• Skilled in multitasking, prioritization, and managing time efficiently.

Responsibilities

• Maintain, design, and enhance the Salesforce platform to meet AIH business needs in sales and customer service.
• Support features such as global promotions, KPI tracking, report generation, and executive updates.
• Submit and monitor sales data, weekly call plans, expense reports, and CRM usage through Salesforce.
• Uphold data integrity by following strict protocols for updating customer master data across ERP and reporting systems.
• Add, maintain, and update customer profiles to ensure seamless integration between Salesforce and platforms such as SAP ECC, AceNet, ADW, Power BI, and Business One.
• Develop value-added reports as requested by the Sales team and approved by the Regional Sales Director.
• Become proficient in Ace Retail Technology tools including AceNet, ADW, Power BI, and inventory reporting systems.
• Collaborate with internal teams to ensure sales and customer service processes are properly executed within Salesforce.
• Partner with peers and sales associates on projects, particularly supporting Drop Ship initiatives during key show windows.
• Support Latin America and NACAP regions with ad hoc tasks related to sales growth (non-retailer facing).
• Provide training and assistance to internal stakeholders to ensure alignment with Ace's values, mission, and vision.

What This Job Offers

• Career Level: Mid Level
• Industry: Building Material and Garden Equipment and Supplies Dealers
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees