NF02 (Progressive Position)

NEXCOM•Oak Harbor, WA

About The Position

"Come work for the Navy Exchange...where you can have a retail career with a purpose! We are a world-class retailer serving the best customers in the world: active duty and retired military and their families. No military affiliation is required." Sells fine jewelry and watches to customers using salesmanship and in depth knowledge of quality and workmanship of gold, platinum, silver precious and semi-precious stones. This is a progressive position. If incumbent hired as a Sales Associate, they may progress to the Sales Technician level without further competition once minimum qualifications of the Sales Technician position are met." Job Summary: Grade NF01 As a sales associate you will be the face of our company You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization Job Summary: Grade NF02 Sells fine jewelry and watches to customers using salesmanship and in depth knowledge of quality and workmanship of gold, platinum, silver,precious and semi-precious stones.

Requirements

Basic knowledge of products/merchandise
Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette.
Basic math functions such as addition, subtraction, multiplication, and division.
Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.
Available to work a variety of hours, which may include early mornings, evenings, weekends and holidays
GENERAL EXPERIENCE: One year of responsible experience in clerical, office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.
SPECIALIZED EXPERIENCE: 18 months progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled and possesses technical knowledge of precious and semi-precious stones and metals as it relates to quality, similarities and differences.

Nice To Haves

Retail experience, preferred but not required
Enthusiastic, friendly, and energetic with a desire to provide outstanding service.

Responsibilities

Proactively engage and make a connection with customers.
Asking questions and listening to customer's needs.
Directing customers to merchandise; informing them about upcoming events, promotions, mobile offers, STAR card
Provide premier customer service.
Cooperate and build positive, inclusive and respectful relationships; take accountability for your own actions and outcomes.
Maintaining store appearance.
Cross-selling products and knowing layout of the store.
Make suggestions to customer on latest trends and current promotions based on customer's individual needs.
Upselling products.
Learning product features; keeping up with the latest trends; leveraging company tools and technology to confidently provide the customer with product knowledge/specs.
Using a Point-of-Sales system, processing cash exchanges, discounts, gift cards, credit cards, debit cards (cash handling) including counting money and returning accurate amounts to customer.
Completing various forms of paperwork, reports, and reconciliation
Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. (May participate in periodic inventories)
Adherence to assigned work schedule. Accurate and complete follow through on work assignments
Articulates to customers the artistic features and functions of various watches and fine jewelry.
Describe merchandise features, demonstrate its use, and explain the difference between various similar and dissimilar items.
Describes and sells product warranties.
Listen to the needs of the customer in order to inform customers of specific merchandise available or to complete special order(s) for merchandise not readily available.
Assists department manager in arranging displays in jewelry showcase according to planograms. Sets up promotional displays for scheduled promotional events.
Counts promotional items before and after promotional event to determine quantities sold.
Operates a cash register or other sales related equipment.
Verifies and accepts cash, credit card/checks, etc.
Practices loss prevention procedures by conducting audit count of specified merchandise in the fine jewelry department.
May train other sales associates on the features and facts concerning watches, precious and semi-precious stones, gold, platinum and silver.
Performs other related duties as assigned