Sales Associate, Robert Graham - Wrentham Premium Outlets

Centric Brands • Wrentham, MA

82d • $15 - $22

About The Position

ROBERT GRAHAM, founded in 2001, is an American eclectic luxury men's and women's apparel brand. Our Company offers excellent career growth opportunities, competitive salaries and benefits within a dynamic work environment. This position is responsible to support overall sales in the store, staff, merchandise and customer service, while promoting a sales culture to build productivity and passion for the brand. The person in this role will ensure that all internal and external customers receive exemplary service and receive a positive store/brand experience.

Requirements

• Minimum 2 years of consistently strong selling performance and clientele experience in an elevated contemporary brand
• High School Diploma or equivalent
• A strong commitment to customer service and teamwork
• Excellent brand and product knowledge
• Flexibility to work a retail schedule which includes evenings, weekends, and holidays
• Ability to lift up to 50 pounds of merchandise
• Knowledge of POS; basic knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Experience working in a sales-commission environment preferred

Responsibilities

• Meet sales goals - continuously motivate sales staff to meet assigned sales and productivity goals
• Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
• Demonstrate an in-depth knowledge of the merchandise; ensure selling is fluent in all aspects of product knowledge with an ability to grow within the company
• Work with the Store Manager to assist with events/incentives that will continue to grow customer base, with particular emphasis on building local market
• Ensure all associates provide the highest level of customer service to achieve World Class Service standards
• Resolve all client problems and complaints quickly and effectively
• Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise
• Is dedicated to meeting the expectations and requirements of internal and external customers
• Gets first-hand customer information and uses it for improvements in products and services
• Acts with customers in mind; establishes and maintains effective relationships with customers

Benefits

• Generous employee discount at Robert Graham
• Competitive salaries and benefits
• Career growth opportunities

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees