Sales Associate - Part Time

West Marine-posted 4 months ago
Part-time • Entry Level
Anchorage, AK
Motor Vehicle and Parts Dealers
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As a Sales Associate, you will be essential in providing exceptional customer service and ensuring a positive shopping experience. You will assist customers by understanding their needs, offering expert product recommendations, and facilitating transactions. Responsibilities also include maintaining inventory, managing pricing and product displays, and ensuring a clean and organized store environment. Your dedication to service will drive sales and build customer loyalty. At West Marine, our mission is to serve Boaters with a focus on 'Know More, Get More, Boat More.' Our customers rely on us to fulfill their needs, complete boat projects, or prepare for a great day on the water. Every interaction is an opportunity to exceed customer expectations and foster loyalty. West Marine is a Drug-Free Workplace and an Equal Opportunity Employer.

  • Greet and welcome customers as they enter the store.
  • Engage with customers to understand their needs using open-ended questions and active listening.
  • Provide detailed product knowledge and suggestive selling to enhance the customer's boating experience.
  • Assist customers in selecting products and direct them to the appropriate aisle or location.
  • Inform customers about available services and assist with special orders or drop ship purchases.
  • Handle cash, credit, and on-account transactions accurately, including processing returns and managing the register.
  • Maintain accurate pricing by auditing and tagging merchandise, ensuring proper display and signage.
  • Assist with inventory management, including receiving, stocking, and replenishing merchandise.
  • Ensure the sales floor and aisles are neat, clean, and organized, removing any hazards or obstacles.
  • Support the buy online pick up in store (BOPIS) process and assist with buy online ship from the store as needed.
  • Alert management to potential security or loss prevention issues and assist in maintaining asset protection standards.
  • Complete all required training and review standard operating procedures (SOPs) for the position.
  • Be available to work a flexible schedule, including nights, weekends, and holidays.
  • Perform other job-related duties as assigned.
  • Strong verbal and written communication skills.
  • Ability to listen actively and respond to customer needs.
  • Proven sales and customer service abilities.
  • Familiarity with merchandise.
  • Point-of-sale systems; ability to learn new systems quickly.
  • Strong attention to detail and effective time management.
  • High school diploma or equivalent preferred.
  • Previous boating and/or retail experience preferred.
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