(Sales Associate, Part-Time) Editor, Washington, DC

Glossier • Washington, DC

320d

About The Position

Glossier is a people-first beauty company on a mission to give everyone a voice through beauty. We create physical, digital, and offline experiences inspired by our community that foster connection, inspire a sense of belonging, and invite people to participate in Glossier. We are inclusive, customer-devoted, curious, courageous, discerning, and results-driven. Our store teams operate in environments fueled by our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy. As an Editor, it is your job to ensure the customer experience lives through with our product, its presentation, packaging, and care. Driven by an authentic desire to collaborate and engage with others, you will inspire and create exceptional experiences for our customers as they discover and deepen their connection with our brand through our products - whether in-store, picking up an online order, or processing a return or exchange. As an avid team player, you will collaborate with all members of the store team to ensure every customer touchpoint throughout their experience is cohesive and seamless. Known for being optimistic and able to find joy with everyday interactions, you will help set the tone for the overall culture within the store team - joy is our language! Editors will be part of a team of impassioned storytellers, driven by curiosity and the power of the Glossier community, reimagining the future of beauty one experience at a time.

Requirements

• 2+ years of experience in a fast-paced customer service operation, such as retail or hospitality environment, is preferred.
• Prior experience in an advisory or sales capacity within the beauty/skincare space is preferred.
• Ability to work a flexible schedule, including evenings, weekends, and bank holidays is required.
• Passion for creating memorable experiences through meaningful personal interactions.
• An advocate for all members of our community, promoting inclusion and belonging.
• Demonstrated ability to show empathy and understanding while driving action.
• Driven by operational excellence, understanding the logistics of a retail operation.
• Desire and willingness to roll up your sleeves and jump in when needed.
• A true collaborator in nature, thriving in group settings.
• Positive, willing to learn and grow, and motivated to perform in fast-paced environments.
• Highly adaptable with an impeccable ability to multitask.
• Prior experience with POS or inventory management systems is a plus.

Responsibilities

• Model and coach Glossier's customer experience principles, ensuring consistently memorable and inspiring experiences.
• Embody core values of Devoted to the Customer, Inclusive, Courageous, Curious, Discerning, and Results-Driven.
• Become an expert on the entire portfolio of products, with an active working knowledge on product basics, key benefits, application, formula, customer recommendations, and care.
• Fulfill customer order requests in an expeditious, thoughtful, branded, and accurate manner.
• Develop and nurture relationships with repeat customers, frequently engaging them pre and post visits.
• Master all customer service expectations, following training fundamentals.
• Monitor customer feedback and share information with key stakeholders.
• Become a brand ambassador, fully versed in all aspects of the Glossier brand and experience.
• Operate with optimism and joy, encouraging a fun work environment.
• Be a safety champion, ensuring a hazard-free work environment.
• Partner with store leadership to communicate feedback on inventory logistics and customer experiences.
• Serve as a product guru and resource for product demonstrations.
• Participate in visual projects and uphold uniform standards.
• Become an expert in all operational procedures of the store.
• Observe strict confidentiality regarding sensitive information.
• Skillfully multitask to accommodate multiple customer requests.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Health and Personal Care Retailers