Sales Associate Outreach Team Member

Pacific Health Group • CA

96d • $24 - $27

About The Position

As an Outreach Team Member at Pacific Health Group, you will be the first point of contact for individuals who qualify for Enhanced Care Management (ECM). This role goes beyond outreach—it’s about building trust, breaking down barriers, and ensuring that underserved community members receive access to healthcare resources that improve quality of life. You will combine sales acumen, empathy, and healthcare knowledge to connect people with services they might otherwise miss. This position is ideal for someone who thrives in mission-driven work, is resilient in the face of rejection, and can turn complex healthcare systems into clear, accessible benefits for individuals and families.

Requirements

• Strong communication skills (verbal, written, digital).
• Resilient, goal-oriented mindset with the ability to handle rejection.
• Ability to adapt tone and approach for different populations (e.g., seniors, caregivers, non-English speakers).
• Comfortable using CRMs, HIPAA-compliant chat platforms, and telehealth tools.
• Ability to work with spreadsheets and reporting dashboards.
• For patient engagement, at least 3-5 years in sales, outreach, and cold calling (or 2-3 years in a healthcare setting).
• Demonstrated success in meeting enrollment, sales, and goal targets.

Nice To Haves

• Knowledge of Medi-Cal/Medicare systems.
• Multilingual fluency.
• Experience working with underserved or high-need populations.

Responsibilities

• Initiate contact through multiple channels: phone, SMS, email, live chat, social media, and in-person outreach (in coordination with field teams).
• Leverage data-driven lead lists to prioritize high-need individuals while ensuring a personal, human-centered approach.
• Develop tailored messaging strategies based on the prospect’s health conditions, demographics, and communication preferences.
• Contact a list of leads assigned to your account for campaign fulfillment and outreach efforts for member enrollment.
• Deliver clear, compassionate explanations of ECM benefits (e.g., reduced ER visits, free transportation, medication coordination).
• Conduct eligibility screenings and complete initial assessments with accuracy and efficiency.
• Guide participants through a seamless onboarding process, ensuring expectations are set early.
• Set clear and concise expectations for each journey perspective of care in parts of the transitional period for enrollment.
• Establish rapport using motivational interviewing and trauma-informed care principles.
• Practice cultural humility, ensuring communication is sensitive to diverse backgrounds, health literacy levels, and personal experiences.
• Serve as a trusted advocate, identifying additional needs (e.g., food insecurity, housing instability, behavioral health support) and escalating to care coordinators when appropriate.
• Partner with evening and weekend outreach teams for round-the-clock coverage.
• Share insights from conversations to improve marketing campaigns and referral pipelines.
• Support cross-department initiatives (e.g., Street Outreach, Provider Relations, marketing, and Case Management).
• Document every interaction in designated platforms (SalesMate, Monday.com, TheraPlatform, etc.) with high attention to accuracy.
• Provide weekly summaries of performance, challenges, and success stories to supervisors.
• Track personal metrics and actively participate in performance review cycles.

Benefits

• Competitive hourly pay ($24–$27) with uncapped commissions and performance-based bonuses.
• Comprehensive medical, dental, vision, life, and EAP coverage.
• Remote-first work with optional field collaboration; flexible scheduling available.
• Training stipends, mentorship programs, and promotion tracks.
• Direct contribution to reducing ER visits, improving chronic disease outcomes, and addressing social determinants of health.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 51-100 employees