Sales Associate - Optical - Part Time

National Vision•Rockford, IL

15h•$15 - $18•Onsite

About The Position

At Eyeglass World, we are more than just an optical retailer, we are a fashion-forward destination where style meets service and quality eye care. With 100+ locations nationwide, we bring customers the hottest eyewear trends, designer looks, and same-day service at prices they love. If you love fashion, thrive on helping people, and want to be part of a team that makes a difference every day, Eyeglass World is the place for you! For more details about Eyeglass Word, visit EyeglassWorld.com. Working at Eyeglass World also means you are a part of a larger family of brands at National Vision. At National Vision, we believe everyone deserves to see their best to live their best. That’s why we make quality eye care and eyewear more affordable and accessible for all. How would you like Sundays off? Yes, every Sunday we’re closed! What would you do? – The Specifics Greet customers in a friendly manner and ensure high quality customer service. Meet National Vision’s sales objectives. Maintain awareness of same day service using “Ready When Promised” production board. Ensure customers receive quality products in a timely manner. Assist with answering phones efficiently in accordance with National Vision telephone protocol. Ensure all customer service complaints are handled effectively and efficiently. Review reasons for redos and implement practices to correct. Ensure quality standards are met. Check on status and notify customers when orders are in or of any delays. Ensure all intra-web functions are done daily including cancelled job status, backorder list and problem jobs. Assist with dispensing eyeglasses and contact lenses to customers, if permitted by state law. Perform insertion and removal training of contact lens as directed by management and permitted by state law. Ensure store cleanliness policies are adhered to at all times. Complete inventory count and replenish stock as necessary. Ensure all visual merchandising is implemented and maintained. Ensure that the eyeglass department is kept clean and organized at all times. Ensure that inventory control and loss prevention procedures are followed at all times.

Requirements

Previous retail experience preferred, but not required.
Effective interpersonal skills.
Ability to present and sell eyeglass features and specialty lenses.
Must possess strong customer service skills.
Ability to learn optical knowledge.
Must be able to work and interact effectively within a store environment, adhering to and promoting all store policies, procedures, and regulations.
Ability to stand for extended periods of time that may average 6-8 hours.

Responsibilities

Greet customers in a friendly manner and ensure high quality customer service.
Meet National Vision’s sales objectives.
Maintain awareness of same day service using “Ready When Promised” production board.
Ensure customers receive quality products in a timely manner.
Assist with answering phones efficiently in accordance with National Vision telephone protocol.
Ensure all customer service complaints are handled effectively and efficiently.
Review reasons for redos and implement practices to correct. Ensure quality standards are met.
Check on status and notify customers when orders are in or of any delays.
Ensure all intra-web functions are done daily including cancelled job status, backorder list and problem jobs.
Assist with dispensing eyeglasses and contact lenses to customers, if permitted by state law.
Perform insertion and removal training of contact lens as directed by management and permitted by state law.
Ensure store cleanliness policies are adhered to at all times.
Complete inventory count and replenish stock as necessary.
Ensure all visual merchandising is implemented and maintained.
Ensure that the eyeglass department is kept clean and organized at all times.
Ensure that inventory control and loss prevention procedures are followed at all times.