Sales Associate - Optical - Part Time - Bilingual Spanish

National Vision•Port Saint Lucie, FL

1d•Onsite

About The Position

At Eyeglass World, we are more than just an optical retailer, we are a fashion-forward destination where style meets service and quality eye care. With 100+ locations nationwide, we bring customers the hottest eyewear trends, designer looks, and same-day service at prices they love. If you love fashion, thrive on helping people, and want to be part of a team that makes a difference every day, Eyeglass World is the place for you! Working at Eyeglass World also means you are a part of a larger family of brands at National Vision, where the belief is that everyone deserves to see their best to live their best by making quality eye care and eyewear more affordable and accessible for all. The Sales Associate position offers Sundays off. This role involves greeting customers in a friendly manner, ensuring high-quality customer service, and meeting National Vision’s sales objectives. Key responsibilities include maintaining awareness of same-day service, ensuring timely delivery of quality products, assisting with phone calls, and effectively handling customer service complaints. The associate will also review reasons for redos, ensure quality standards, check order statuses, perform daily intra-web functions, assist with dispensing eyeglasses and contact lenses (if permitted by state law), and conduct contact lens insertion and removal training as directed by management. Additionally, the role requires adherence to store cleanliness policies, completing inventory counts, replenishing stock, implementing visual merchandising, and following inventory control and loss prevention procedures.

Requirements

Fluent in reading and speaking both English and Spanish
Effective interpersonal skills
Ability to present and sell eyeglass features and specialty lenses
Must possess strong customer service skills
Ability to learn optical knowledge
Must be able to work and interact effectively within a store environment, adhering to and promoting all store policies, procedures, and regulations
Ability to stand for extended periods of time that may average 6-8 hours

Nice To Haves

Previous retail experience

Responsibilities

Greet customers in a friendly manner and ensure high quality customer service
Meet National Vision’s sales objectives
Maintain awareness of same day service using “Ready When Promised” production board
Ensure customers receive quality products in a timely manner
Assist with answering phones efficiently in accordance with National Vision telephone protocol
Ensure all customer service complaints are handled effectively and efficiently
Review reasons for redos and implement practices to correct
Ensure quality standards are met
Check on status and notify customers when orders are in or of any delays
Ensure all intra-web functions are done daily including cancelled job status, backorder list and problem jobs
Assist with dispensing eyeglasses and contact lenses to customers, if permitted by state law
Perform insertion and removal training of contact lens as directed by management and permitted by state law
Ensure store cleanliness policies are adhered to at all times
Complete inventory count and replenish stock as necessary
Ensure all visual merchandising is implemented and maintained
Ensure that the eyeglass department is kept clean and organized at all times
Ensure that inventory control and loss prevention procedures are followed at all times