Sales Associate - Natick Mall
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About The Position
The Sales Associate at Forever 21 is a vital role that embodies the brand's commitment to providing an exciting and enjoyable shopping experience for every customer. This position requires a deep knowledge and passion for the Forever 21 brand, which translates into a positive and engaging atmosphere for shoppers. The Sales Associate is expected to bring a service-oriented mentality to every interaction, ensuring that customers feel welcomed and valued from the moment they enter the store until they leave. This role is not just about selling; it’s about creating memorable experiences that encourage customer loyalty and satisfaction. In this position, the Sales Associate will consistently create a welcoming environment, responding promptly to customer inquiries and proactively seeking opportunities to enhance the shopping experience. They will assist customers in locating and selecting merchandise, utilizing basic selling techniques to engage effectively. The Sales Associate will also introduce current sales, promotions, and brand initiatives, aiming to build a loyal customer base. Following the Company's Customer FIRST model, they will greet customers, identify their needs, respond appropriately, suggest products, and express gratitude for their patronage. The role involves completing sales transactions accurately, maintaining accountability at the registers, and processing returns and exchanges in accordance with company guidelines. The Sales Associate will uphold the brand's positive image by speaking favorably about the company, customers, and team members. They are expected to demonstrate initiative, teamwork, and ownership in every interaction, while also maintaining visual standards for the store, including the selling floor and fitting rooms. Additionally, the Sales Associate will assist in daily store recovery, adhere to company policies and loss prevention practices, and provide feedback to management to improve store processes. Adaptability is key, as the environment can change quickly, and the Sales Associate must manage multiple tasks efficiently. This role also supports cross-functional departments and helps set the tone for customer satisfaction, contributing to the brand's recognition in the market.
