Sales Associate Level 1 -Gilded Basket

Harrah's Cherokee Casino Resort•Cherokee, NC

3d•Onsite

About The Position

As a Sales Associate, you will be the most critical link in ensuring that our customers have a rewarding experience that will keep them coming back time after time. You will become a part of a dynamic selling environment where your fashion sense and selling strength will make you an important part of our team. Your responsibilities will include but are not limited to demonstrating OUTSTANDING customer service skills, meeting selling and loyalty program standards, providing advanced product knowledge to our customers and working as part of a team to meet individual, department and store objectives .

Requirements

High school diploma or GED required
Six months retail sales experience preferred
Must demonstrate the following essential knowledge and skills:
Pleasant, poised personality
Knowledge of gift shop/boutique items
Neat, professional appearance with excellent personal hygiene
Self-starter; must work well without close supervision
Excellent customer service/public relations skills
Possess drive, be goal-oriented, have an entrepreneurial outlook
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Enjoy connecting with customers and demonstrating an enthusiastic and positive attitude
Ability to work as a team player in a fast-paced environment, handling multiple priorities and quickly learning new procedures
Demonstrate knowledge of store products and services, and use this knowledge to inspire customers to make purchases
Ability to meet or exceed sales, customer service and loyalty program standards
Ability to communicate effectively with customers, peers and management
Ability to use Microsoft office and able to pick up systems quickly
Must be physically mobile with reasonable accommodations
Must be able to lift 25 pounds and carry 10 pounds
Must be able to stoop, bend, reach, kneel, twist and grip items
Must be able to lift overhead and climb a ladder for stocking purposes
Manual dexterity and coordination to operate office equipment, including a calculator, computer, fax machine and photo copier
Must be able to read, write, speak and understand English
Must be able to operate in mentally and physically stressful situations
Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including second hand smoke
Must be able to stand on feet for eight hour shift
Must be able to work a flexible schedule including weekends, evenings and holidays

Responsibilities

Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
Welcome our guests and initiate conversation with a friendly verbal greeting; introduce self to guests
Maintain an Upbeat Positive Attitude (UPA) showing energy and enthusiasm
Delight our guests with outstanding service to the service standards of Caesar’s Entertainment Own-IT program with an Upbeat Positive Attitude (UPA)
Delight the guest by learning customers name and use it often anticipating the customer’s needs while in the store or during seating
Promote the Caesars Rewards program & it’s benefits to our guests
Operate Point of Sale system and properly process customer’s cash purchases accurately counting money and giving back correct change
Use proper procedures for transaction processing, including but not limited to cash, credit cards, comps, coupons, discounts, Quick Rewards, Service Recovery, etc.
Count out and sign bank at the end of the shift
Knowledgeable about all property facilities, services, promotions and events, and keeping all staff informed and current
Recognize areas of improvement including monthly service “Spotlight” ratings and external mystery shops
Responsible for daily housekeeping in shop and Sweet Stop straightening merchandise, dusting,, cleaning and washing used candy trays and containers
Adhere to the Visual Presentation Standards of Harrah’s
Assist in stock receiving and re-stocking the selling floor
Responsible for delivering exceptional customer service
Engaging the customer and determining their needs
Presenting product features and benefits in a knowledgeable way
Overcoming guest objections and closing sales while building on-going relationships
Prepare samples stations and clean up after each event
Work closely with inventory team on inventory process
Work with supervisors on getting orders done
Record tips from credit cards, automatic debits and comp customers
Demonstrate superior customer service skills by displaying outlined service behaviors
Ensure service recovery activities
Participative member of the team by volunteering and being involved with projects, committees, and task forces by providing input and suggestions
Additional job duties as assigned
Adhere to regulatory, departmental and company policies/procedures in an ethical manner