Sales Associate - Keyholder

About the position

The Keyholder is responsible for opening and closing the store and ensuring proper store procedures and policies are followed when store management is not on duty. Eyeglass World is part of National Vision, one of the largest optical retailers in the United States, with over 100 locations. The brand offers eye exams, contact lenses, eyeglasses, sunglasses, and protective eyewear, focusing on affordable prices and same-day service. The role involves greeting customers, maintaining sales objectives, ensuring quality service, and managing store operations effectively.

Responsibilities

• Greet customers in a friendly manner and ensure high quality customer service.
• Meet National Vision’s sales objectives.
• Maintain awareness of same day service using 'Ready When Promised' production board.
• Ensure customers receive quality products in a timely manner.
• Assist with answering phones efficiently in accordance with National Vision telephone protocol.
• Ensure all customer service complaints are handled effectively and efficiently.
• Review reasons for redos and implement practices to correct.
• Ensure quality standards are met.
• Check on status and notify customers when orders are in or of any delays.
• Ensure all intra-web functions are done daily including cancelled job status, backorder list and problem jobs.
• Assist with dispensing eyeglasses and contact lenses to customers, if permitted by state law.
• Perform insertion and removal training of contact lens as directed by management and permitted by state law.
• Ensure store cleanliness policies are adhered to at all times.
• Complete inventory count and replenish stock as necessary.
• Ensure all visual merchandising is implemented and maintained.
• Ensure that the eyeglass department is kept clean and organized at all times.
• Ensure that inventory control and loss prevention procedures are followed at all times.
• Oversee the sales floor and timely open and close store following proper procedures.
• Ensure bank deposits and cash handling transactions are in compliance with National Vision procedures and policies.
• Lead associates so that they complete tasks in a time-efficient manner.
• Act as point of contact to address customer service issues, maintenance and vendor problems.
• Ensure compliance to all store and corporate policies and procedures.

Requirements

• Previous retail experience preferred, but not required.
• Effective interpersonal skills.
• Ability to present and sell eyeglass features and specialty lenses.
• Must possess strong customer service skills.
• Ability to learn optical knowledge.
• Must be able to work and interact effectively within a store environment, adhering to and promoting all store policies, procedures, and regulations.
• Ability to stand for extended periods of time that may average 6-8 hours.
• Possess leadership qualities.
• Strong communication skills for effective leadership of teams.

Benefits

• Competitive compensation including bonus potential.
• Comprehensive benefits package including health and dental insurance.
• 401k retirement savings with company match.
• Flex spending account.
• Paid personal time off.
• Paid company holidays.
• Parental leave.
• Employee eyewear discount.