Sales Associate - Keyholder

National Vision•Omaha, NE

About The Position

In this role, you are responsible for selling, fitting and dispensing eyewear to customers. As the Keyholder, you are also responsible for opening and closing the store and ensuring proper store procedures and policies are followed when store management is not on duty. Meets National Vision's sales and company objectives. Adheres to National Vision’s Code of Conduct to ensure professional and productive environment for associates. Works to bring National Vision’s Mission, Vision, and Values to life by fostering an inclusive and respectful environment for associates and customers. Assists with dispensing eyeglasses and contact lenses to customers, as permitted by state law. Performs insertion and removal training of contact lenses to customers, as permitted by state law. Educates clients on proper eyeglass and contact lens care. Maintains accurate and organized patient records. Notifies customers when orders are ready or of any delays. Assists customers with picking out eyewear, recommending appropriate products for lifestyle and Rx. Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol. Diligently maintains the cleanliness of all equipment, workstations and the overall facility on a daily based on safety protocols. Ensures inventory control and loss prevention procedures are followed at all times. Maintains visual merchandising according to Brand and Company Standards.

Requirements

1+ years related experience or training in retail/customer service preferred
Strong selling skills, aimed at meeting both the store's and self-sales targets, by following company policies
In some locations, bilingual abilities preferred
Ability to give instruction in a clear and concise manner to customers
Ability to interact with all levels of employees in a courteous, professional manner at all times
High School Diploma or equivalent required

Responsibilities

Selling, fitting and dispensing eyewear to customers
Opening and closing the store
Ensuring proper store procedures and policies are followed when store management is not on duty
Meeting National Vision's sales and company objectives
Adhering to National Vision’s Code of Conduct
Fostering an inclusive and respectful environment for associates and customers
Assisting with dispensing eyeglasses and contact lenses to customers, as permitted by state law
Performing insertion and removal training of contact lenses to customers, as permitted by state law
Educating clients on proper eyeglass and contact lens care
Maintaining accurate and organized patient records
Notifying customers when orders are ready or of any delays
Assisting customers with picking out eyewear, recommending appropriate products for lifestyle and Rx
Answering, screening, and forwarding incoming phone calls in accordance with National Vision protocol
Diligently maintaining the cleanliness of all equipment, workstations and the overall facility on a daily based on safety protocols
Ensuring inventory control and loss prevention procedures are followed at all times
Maintaining visual merchandising according to Brand and Company Standards