Sales Associate Keyholder

Express • Wichita, KS

8h • Onsite

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident, and effortless style, whether dressing for work, everyday, or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience these brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online. This specific role is for a Part-Time Retail Sales Associate Keyholder at the Town East Square Express store, responsible for providing a great in-store shopping experience for retail customers and executing opening and closing procedures.

Requirements

• Education: High School or Equivalent
• Years of Experience: 0-2 of relevant job experience - minimum 6 months
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non-business hours
• Meets physical requirements
• Customer service skills and ability to interact with customers
• Strong verbal and written communication skills specifically with customers, sales leadership team and associates
• Demonstrated collaborative skills and ability to work well within a team

Nice To Haves

• Previous retail experience preferred

Responsibilities

• Performs opening and closing procedures such as balancing registers, preparing deposits, and activating the security system
• Performs overrides at checkout as needed
• Maintains a clean and organized sales floor, checkout, fitting room, and stockroom to ensure the store is safe and inviting to customers
• Follows company policies and procedures to ensure the safety of all our associates and customers
• Assists with product launch changes according to the company SOP
• Delivers on all aspects of the customer experience model
• Processes transactions quickly and accurately, reducing the customer’s wait time
• Positively resolves customer service-related issues as they arise and determines a resolution or escalates further, communicating all issues and resolutions to Store Management
• Drives credit and loyalty member programs by explaining benefits and encouraging customers to participate.
• Other essential functions may occur as directed by your supervisor.

Benefits

• Medical, pharmacy, dental and vision coverage (for full-time associates)
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off (for full-time associates)
• Parental leave for new moms and dads (for full-time associates)
• Individual insurance coverage options through LIG Solutions (for part-time associates)
• Paid sick leave (for part-time associates, if eligible)
• Public health emergency leave (for part-time associates, if eligible)
• Learn & Earn incentive program (for part-time associates)
• Voluntary benefits through YouDecide (for part-time associates)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees