Sales Associate Keyholder

Express-posted 3 months ago
$16 - $25/Yr
Part-time • Entry Level
Auburn, WA
5,001-10,000 employees
Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
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PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com. The Part-Time Sales Associate Keyholder provides a great in-store shopping experience for our retail customers and executes opening and closing procedures.

  • Performs opening and closing procedures such as balancing registers, preparing deposits, and activating the security system
  • Performs overrides at checkout as needed
  • Maintains a clean and organized sales floor, checkout, fitting room, and stockroom to ensure the store is safe and inviting to customers
  • Follows company policies and procedures to ensure the safety of all our associates and customers
  • Assists with product launch changes according to the company SOP
  • Delivers on all aspects of the customer experience model
  • Processes transactions quickly and accurately, reducing the customer's wait time
  • Positively resolves customer service-related issues as they arise and determines a resolution or escalates further, communicating all issues and resolutions to Store Management
  • Drives credit and loyalty member programs by explaining benefits and encouraging customers to participate
  • Other essential functions may occur as directed by your supervisor
  • Education: High School or Equivalent
  • Years of Experience: 0-2 of relevant job experience - minimum 6 months
  • Proficient in use of technology (iPad, registers)
  • Meets defined availability criteria, including nights, weekends and non-business hours
  • Meets physical requirements
  • Previous retail experience preferred
  • Customer service skills and ability to interact with customers
  • Strong verbal and written communication skills specifically with customers, sales leadership team and associates
  • Demonstrated collaborative skills and ability to work well within a team
  • Medical, pharmacy, dental and vision coverage
  • 401(k) and Roth 401(k) with Company match
  • Merchandise discount
  • Paid Time Off
  • Parental leave for new moms and dads
  • Paid sick leave
  • Public health emergency leave
  • Participation in the 401(k) and Roth 401(k) with Company match
  • Express merchandise discount
  • Participation in Learn & Earn incentive program
  • Voluntary benefits through YouDecide
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