Sales Associate III

kate spade new york•Petaluma, CA

1d•Onsite

About The Position

Coach is a global fashion house founded in New York in 1941, part of the Tapestry portfolio. The company is committed to being innovative, inclusive, and diverse. The Sales Associate is a front-line ambassador for the Coach brand, responsible for delivering an elevated, personalized shopping experience, meeting sales goals, and supporting daily store operations. This role combines luxury-retail service, omni-channel selling, and team collaboration to foster brand loyalty and revenue.

Requirements

1+ years of sales experience.
Knowledge of fashion trends and competitors.
Experience with POS operation.
Basic computer proficiency (iPad/laptop, Mobile POS).
Walkie-talkie use.
Ability to read price/release sheets.
Ability to work at a fast pace.
Ability to lift 25 lb regularly (up to 50 lb occasionally).
Ability to climb, bend, kneel, and maneuver sales floor and stockroom.
Strong English proficiency.

Nice To Haves

Luxury retail background.
Social media savvy.
Experience with live-stream shopping or video demos.
Clienteling and data acquisition skills.

Responsibilities

Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
Build lasting client relationships through personalized styling, product expertise, and fashion advice.
Drive sales through cross-selling, upselling, and tailored recommendations.
Utilize mobile POS, clienteling tools, and social selling platforms (including short-form video) to capture data and encourage repeat purchases.
Develop and execute personal sales plans; meet or exceed individual and team KPIs.
Source new customers, maintain relationships, and follow up to close sales.
Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
Process transactions efficiently (purchases, returns, exchanges, online pickups).
Support inventory cycles: receive shipments, stock shelves, and manage product movement.
Assist teammates in functional areas as required.
Foster a collaborative, trust-based environment; encourage team performance.
Participate in brand initiatives, training programs, and inclusion activities.
Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.