Sales Associate III

kate spade new york•Merrimack, NH

1d•Onsite

About The Position

Coach is a global fashion house founded in New York in 1941, part of the Tapestry portfolio. The Sales Associate is the front-line ambassador of the Coach brand, responsible for delivering an elevated, personalized shopping experience, meeting personal and store sales goals, and supporting daily store operations. This role combines luxury-retail service, omni-channel selling, and team collaboration to foster brand loyalty and revenue. Tapestry is committed to equity, inclusion, and diversity, and prides itself on hiring and developing the best people, making employment decisions based on qualifications without regard to protected characteristics. The company offers a work experience defined by its culture, core values, commitment to sustainability, and its self-disciplined, hard-working, curious, trustworthy, humble, and truthful employees who prioritize teamwork and collaboration.

Requirements

1+ years of sales experience (luxury retail preferred)
Knowledge of fashion trends and competitors
Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, ability to read price/release sheets
Ability to work at a fast pace
Ability to lift 25 lb regularly (up to 50 lb occasionally), climb, bend, kneel, and maneuver sales floor and stockroom
Strong English proficiency
Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays)

Nice To Haves

Luxury retail background
Social media savvy
Experience with live-stream shopping or video demos
Clienteling and data acquisition skills

Responsibilities

Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
Build lasting client relationships through personalized styling, product expertise, and fashion advice.
Drive sales through cross-selling, upselling, and tailored recommendations.
Utilize mobile POS, clienteling tools, and social selling platforms (including short-form video) to capture data and encourage repeat purchases.
Develop and execute personal sales plans; meet or exceed individual and team KPIs.
Source new customers, maintain relationships, and follow up to close sales.
Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
Process transactions efficiently (purchases, returns, exchanges, online pickups).
Support inventory cycles: receive shipments, stock shelves, and manage product movement.
Assist teammates in functional areas as required.
Foster a collaborative, trust-based environment; encourage team performance.
Participate in brand initiatives, training programs, and inclusion activities.
Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.