Sales Associate II

kate spade new york•Altoona, IA

21h•Onsite

About The Position

Coach is a global fashion house founded in New York in 1941, inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of its hometown. Coach is part of the Tapestry portfolio, a global house of brands committed to stretching what’s possible, with unwavering optimism and a commitment to being innovative and wholly inclusive. The Sales Associate is the front‑line ambassador of the Coach brand, responsible for delivering an elevated, personalized shopping experience, meeting personal and store sales goals, and supporting daily store operations. This role blends luxury‑retail service, omni‑channel selling, and team collaboration to drive brand loyalty and revenue. Tapestry's work experience is defined by its culture, core values, company meetings, commitment to sustainability, and recognition programs, with employees described as self-disciplined, hard-working, curious, trustworthy, humble, and truthful. Employees make choices according to what is best for the team, live for opportunities to collaborate and make a difference, and contribute to the company being a #1 Top Workplace. At Tapestry, the iconic brands of Coach and Kate Spade New York unite bold ideas, diverse voices, and boundless creativity. The company is driven by dreamers and makers, turning passion into progress by embracing differences and pushing boundaries to create with purpose, uplift one another, and shape a more inclusive, sustainable future. The brands inspire confidence, encourage self-expression, and build lasting emotional connections with consumers through constant innovation, deep customer insight, and a digitally powered, unified shopping journey.

Requirements

1+ years of sales experience (luxury retail preferred)
Knowledge of fashion trends and competitors
A combination of education and experience will be considered
Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, ability to read price/release sheets
Strong English proficiency
Ability to work in a fast-paced environment

Nice To Haves

Luxury retail background
Social media savvy
Experience with live-stream shopping or video demos
Clienteling and data acquisition skills
Strong English language proficiency. (for EU)

Responsibilities

Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
Build lasting client relationships through personalized styling, product expertise, and fashion advice.
Drive sales through cross-selling, upselling, and tailored recommendations.
Utilize mobile POS, clienteling tools, and social selling platforms (including short-form video) to capture data and encourage repeat purchases.
Develop and execute personal sales plans; meet or exceed individual and team KPIs.
Source new customers, maintain relationships, and follow up to close sales.
Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
Process transactions efficiently (purchases, returns, exchanges, online pickups).
Support inventory cycles: receive shipments, stock shelves, and manage product movement.
Assist teammates in functional areas as required.
Foster a collaborative, trust-based environment; encourage team performance.
Participate in brand initiatives, training programs, and inclusion activities.
Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.