Sales Associate II

Monkeysports • Allen, TX

11d • $20 - $25 • Onsite

About The Position

At MonkeySports, we are passionate about sports and understand the importance of helping athletes of all skill levels excel in their game. Whether you’re a hockey player, lacrosse enthusiast, baseball fanatic or an all-around sports lover, MonkeySports sets out to inspire and empower athletes through access to high-quality sports equipment, expert knowledge, and exceptional experiences. Joining MonkeySports means joining a company that values your expertise, enthusiasm, and dedication. Whether you’re on the sale floor, assisting with inventory, providing exceptional customer service, or coaching your team, your contribution will play a vital role in helping athletes of all ages and skill levels to achieve their goals. If you’re driven, team-focused, and passionate about sports, we invite you to apply to be a part of the MonkeySports Team. Discover a fulfilling career where your love of sports and expertise can make an impact. The Sales Representative II is responsible for driving outbound and online sales across MonkeySports products, with a primary focus on their specialty category (e.g., hockey, goalie, baseball/softball, or lacrosse) while beginning to learn and assist with sales in additional categories. This role takes ownership of customer orders and meetings in their core category and supports more complex, multi-item, or multi-category opportunities as they develop. This is a mid-level sales role with increased responsibility for revenue generation, product knowledge, and customer relationship management.

Requirements

• 1+ year inside sales or customer engagement experience required.
• Demonstrated expertise in at least one MonkeySports product category.
• Willingness and ability to learn and assist with sales in additional categories.
• Familiarity with CRM systems (HubSpot, Salesforce, or equivalent) preferred.
• Strong communication, relationship-building, and organizational skills.
• Ability to meet high call, email, and outreach volumes daily.
• Strong multitasking skills with the ability to manage multiple leads and opportunities at once.
• Attention to detail in documenting customer interactions and processing orders.

Responsibilities

• Conduct outreach to new and existing customers via phone, email, SMS, and chat.
• Take customer orders and meetings primarily within their specialty category, including quoting, sizing, and product selection.
• Convert inbound and outbound leads into successful sales opportunities.
• Begin to learn and assist with sales in other MonkeySports categories, supporting multi-category orders and cross-selling when appropriate.
• Maximize revenue through upselling, cross-selling, and recommending complementary products.
• Assist in moving aged or promotional inventory as directed by Sales leadership.
• Develop and maintain strong relationships with repeat and higher-value customers in their specialty category.
• Provide accurate and detailed information on products, pricing, promotions, and availability.
• Support more complex orders and assist customers with multi-item or multi-category needs.
• Escalate large-scale, custom, or highly complex opportunities to the Sales Supervisor or Sales Manager as appropriate.
• Execute campaigns and promotions assigned by Sales leadership within their category and, as needed, across other categories.
• Follow established scripts, playbooks, and outreach strategies while adapting them to customer needs.
• Share customer insights, trends, and feedback with the sales team.
• Participate in team meetings, training sessions, and performance reviews.
• Accurately document all sales activity, quotes, orders, and customer interactions in the company CRM system.
• Meet or exceed weekly and monthly sales activity and revenue targets.
• Adhere to company policies, procedures, and ethical sales standards.
• Provide feedback on customer responses, product trends, and sales opportunities to the Sales Supervisor.
• Support advanced outreach programs and targeted contact lists within and beyond their primary category.
• Track and manage follow-up schedules for open quotes and opportunities.
• Coordinate with Sales Admin to ensure accurate order processing and timely fulfillment.
• Participate in product knowledge training for additional categories.

Benefits

• Medical
• Dental
• Vision
• Paid Time Off
• 401k with Employer Match
• Life, Accident, Disability, FSA, Critical Illness, Identity Theft Coverage, Pet Insurance
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees