Sales Associate I, Alcatraz (Full Time w/ Benefits)

Golden Gate National Parks Conservancy • San Francisco, CA

1d • $21 • Onsite

About The Position

This is a full-time, benefitted position. The work location is Alcatraz Island. The Sales Associate I is responsible for delivering outstanding visitor services, selling interpretive merchandise and books to help achieve sales goals, maintaining the visual, store, and merchandising standards, assisting with inventory management, accurate operations of cash register and cash handling, and completing other tasks and duties as directed by Managers & Team Leads. Additionally, this role will be trained to provide information about park history and trails, San Francisco landmarks, modes of public transportation, and the GG Parks Conservancy. The Sales Associate I, Retail must be willing to work a flexible schedule that may include both weekend days and holidays and are required to wear a uniform (including name badge) for their scheduled shifts.

Requirements

• Two years’ retail experience or equivalent preferred.
• Excellent visitor service skills and sales ability.
• Must be professional, flexible, reliable, and able to perform job duties with minimal supervision.
• Accurate and efficient cashiering and cash handling experience.
• Excellent verbal and written communications skills.
• Must be sensitive to visitor needs and concerns and enjoy working in a busy retail environment with high visitor interaction and conversation.
• Must have an interest in and ability to share about the history, natural history, and trails of their national park work site with visitors.
• High school degree or equivalent preferred.
• Previous retail or comparable experience in working with the public.

Nice To Haves

• Retail, bookstore, museum, and park ranger/intern experience preferred.

Responsibilities

• Welcome, engage, and deliver the highest standard of service to all visitors.
• Answer all visitor questions with courtesy, accuracy, and appropriateness.
• Assist store in achieving daily, weekly, and monthly sales goals.
• Maintain positive and respectful relationships with all internal and external partners (GGNPC, NPS, U.S. Park Police, Park Partners, Alcatraz City Cruises etc.)
• Assist with inventory management including unpacking, tagging, restocking, and merchandising products and publications.
• Maintain a clean and organized store including office, backroom, and storage spaces, refilling supplies as needed.
• Sweep and remove trash from exterior of store and assisting with trash and recycling as needed.
• Provide knowledge or resources about the GGNRA, GGNPC, GGBR, trails, area history, nature, San Francisco, other parks or visitor centers, public transportation, etc.
• Promote and sell memberships, explaining benefits and value of joining the Parks Conservancy and asking for donations through our “round-up” program.
• Provide information to visitors about Parks Conservancy programs, projects, volunteer opportunities, and different ways to connect people to the Parks.
• Assist managers with year-end inventory and cycle counts.
• Assist managers and supervisors with other assigned job duties.
• Communicate effectively and promptly with managers and supervisors about product and supply needs.
• Check, review, and respond to (if applicable) personal Conservancy emails on scheduled shifts.
• Report any maintenance related issues to site managers, supervisors, or appropriate Conservancy colleagues or Park partner, assist managers/supervisors in opening and closing public restrooms during store hours.
• Complete all required training to provide the best service for visitors including safety, de-escalation, and bystander intervention skills, park trails, cultural resources, and other information.
• Participate in ongoing training in sales skills, product knowledge, inventory, and Conservancy programs and policies.
• In absence of Managers or Team Leads, communicate directly to Law Enforcement when there are immediate emergencies or threats to visitors and co-workers. Notify Managers and Supervisors as soon thereafter as possible.
• Other Duties as Assigned.

Benefits

• Benefits include a competitive suite of medical, dental, and vision plans (free for employee and family), up to 3 weeks of paid vacation; paid holiday, personal, and sick days; a 403(b) retirement plan, Employee Assistance Program, Commuter Program, employee discounts, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED