Sales Associate - Guest Experience Specialist

Bob's Discount Furniture • Solon, OH

18d • $20 • Onsite

About The Position

Bob's Discount Furniture is seeking a Guest Experience Specialists to join our team. This dual-focused role combines consultative sales with essential operational and visual merchandising tasks. You'll work in a fast-paced outlet/showroom, helping customers find the perfect home furnishings while also ensuring the outlet/showroom is well-maintained and organized. This position is ideal for energetic, dependable, and self-motivated individuals who thrive in a collaborative environment. This role requires a flexible schedule, including evenings, weekends, and holidays.

Requirements

• Customer-Focused: Strong interpersonal skills with a passion for providing excellent customer service.
• Sales Acumen: Experience in a sales environment, with a consultative approach to selling.
• Dependable & Proactive: Energetic, self-motivated, and able to work independently while contributing to the overall team success.
• Organized: Strong time management and organizational skills, with the ability to handle multiple tasks efficiently.
• Team Player: Excellent communication and collaboration skills to work effectively with colleagues and management.
• Tech Savvy: Basic computer proficiency and comfort with digital tools and point-of-sale systems.
• Physical Ability: Must be able to stand and walk for extended periods, and lift and move objects up to 50 lbs unassisted.
• Must be at least 18 years old.

Nice To Haves

• Previous retail or commission-based sales experience.
• Experience with customer relationship management (CRM) tools.
• Bilingual communication skills.

Responsibilities

• Engage with customers in a friendly, low-pressure manner, building rapport to understand their needs and guide them through the sales process.
• Sell according to the “Bob’s Way”
• Involve Store Management in the sales process to help overcome customer objections and assist with closing the sale.
• Maintain a positive, enthusiastic, and respectful demeanor in all interactions with customers and colleagues.
• Achieve monthly sales goals and key metric targets (e.g., Conversion, Goof, BWtP, Acima).
• Maintain an expert-level knowledge of all Bob’s Discount Furniture products, pricing, and policies.
• Contribute to the ongoing effort to maintain the store's appearance, including straightening, light cleaning, and identifying damaged merchandise.
• Perform operational tasks such as pricing and tagging merchandise, assisting with assembly, loading guests and moving/relocating products on the outlet/showroom floor.
• Collaborate with store management and teammates to improve sales performance and maintain outlet/showroom standards.
• Actively assist in conducting inventory and staging the outlet/showroom for new merchandise in accordance with visual guidelines.
• Utilize digital tools and point-of-sale systems to manage sales and track customer orders.
• Adhere to all safety requirements and procedures of Bob’s Discount Furniture.
• Attend and participate constructively in all scheduled meetings, workshops, and training sessions.
• Arrive at work on scheduled days, on time, in proper attire and work scheduled shift. This includes working all weekends and major holidays, unless specified otherwise by management.

Benefits

• Competitive Pay: Hourly wage plus commission structure.
• Comprehensive Benefits: Medical, Dental, and Vision insurance.
• Paid Time Off: Vacation, sick days, holidays, and your birthday.
• Retirement Plan: 401(k) Profit Sharing Plan with a generous company match.
• Employee Support: Emergency financial assistance programs (Bob’s Helping Hand & Bail Out), Employee Assistance Program, and employer-paid Life Insurance.
• Growth Opportunities: On-demand learning, professional development, and tuition reimbursement.
• Generous Employee Discount: Starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed