Sales Associate - Guest Experience Specialist

Bob's Discount Furniture • New London, CT

175d • $16

About The Position

As a Retail Guest Support Associate at Bob's Discount Furniture, you'll be the go-to resource for providing behind-the-scenes support to our showroom team and customers. Whether full-time or part-time, your role will focus on ensuring a seamless customer journey by processing orders, managing deliveries, and providing prompt and empathetic service over the phone and in person. This is a great opportunity for someone detail-oriented who thrives in a fast-paced retail environment and enjoys problem-solving. This position requires flexible availability including evenings, weekends, and holidays.

Requirements

• Demonstrate strengths in customer service and communication (in person and over the phone).
• Order entry and system accuracy.
• Cash handling and financial accountability.
• Organization and time management.
• Problem-solving and root cause analysis.
• Empathy and emotional intelligence.
• Adaptability and multitasking.
• Retail support and showroom operations.

Nice To Haves

• Experience in a customer-facing or call center environment.
• Familiarity with Microsoft Office Suite and retail systems.
• Prior retail or administrative support experience.
• Strong coordination and follow-through.

Responsibilities

• Provide behind-the-scenes support to the showroom team and customers.
• Process orders and manage deliveries.
• Provide prompt and empathetic service over the phone and in person.

Benefits

• Competitive Medical, Dental, and Vision Insurance.
• Paid Time Off: Vacation, Sick Days, Holidays, and your Birthday.
• 401(k) Profit Sharing Plan with a generous company match.
• Pet Insurance and employer-paid Life Insurance options.
• Bob's Helping Hand and Bail Out financial assistance programs.
• Learning & development opportunities.
• Employee Discount starting on Day 1.
• Flexible scheduling and retail shift variety.

What This Job Offers

• Career Level: Entry Level
• Industry: Furniture, Home Furnishings, Electronics, and Appliance Retailers