Sales Associate - eCommerce/Phone

United Fidelity Bank

66d

About The Position

The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment. Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key. With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal. Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Drive to set and achieve targeted goals.
• Prior sales experience, retail preferred.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Responsibilities

• Interact with customers online, over the phone, and in person to guide vehicle purchases.
• Respond to leads in a timely manner.
• Answer customer questions and provide information.
• Guide customers from phone and internet contact to in-store experiences.
• Ensure an exceptional customer experience.
• Help customers select vehicles and negotiate payment options.
• Follow up with customers to ensure satisfaction.
• Assist in transitioning customers to the Service department.

Benefits

• Competitive compensation and 401k matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for vehicles and services.
• Access to deals and discounts through YouDecide.
• Opportunity to participate in the DRVPNK mission for cancer research and treatment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees