Sales Associate, Discovery Shop

American Cancer Society • Novato, CA

1d • $20

About The Position

Reporting to the Manager, Discovery Shop, the Sales Associate supports the daily operations of a retail resale store, contributing to revenue growth and ensuring an exceptional customer experience. Core responsibilities include assisting customers and donors, efficiently operating the point-of-sale (POS) system, maintaining accurate and visually appealing floor inventory and displays, assisting with donation intake, and completing tasks assigned by the Store Manager. Provides direction to volunteers, particularly in the absence of shop leadership, and is a role model at all times. This role supports daily operations, contributing to a positive, customer-focused atmosphere while upholding the values and mission of the American Cancer Society.

Requirements

• High School Diploma or Equivalent
• 2 years prior retail/service experience.
• Excellent communication and customer service skills.
• Ability to multitask in a fast-paced retail environment.
• Microsoft Office Suite operational ability (Word, Teams, Excel, Outlook)
• Ability to learn and utilize retail software such as Point of Sale and reporting tools.

Nice To Haves

• Some college, including basic courses in business, mathematics, and economics is a plus.
• Some leadership experience a plus (i.e. key holder, lead or above.)
• Valid driver’s license not required but is a plus.

Responsibilities

• Provide support for daily store operations, including cleaning and processing merchandise, setting up visually appealing displays, restocking shelves, assisting at the register, maintaining organized sales floors and fitting rooms, following opening/closing procedures, and performing routine cleaning tasks to ensure a welcoming shopping environment. In the absence of management, responsible for complete store oversight.
• Provide comprehensive donor support by receiving donations, assisting with unloading items from donor vehicles, placing donations in designated areas, issuing donation receipts, and accurately processing each donation in accordance with organizational procedures.
• Deliver exceptional customer service by providing welcome greetings, assisting with floor navigation, facilitating merchandise sales, ensuring accurate point-of-sale transactions, and offering carry-out support to customers' vehicles when needed.
• Support the execution of strategic initiatives, Discovery Rewards (loyalty) program, promotional events, and budgeting guidelines aimed at achieving and surpassing annual Revenue and Net Income Goals.
• Support the store manager in creating social media content and other marketing campaigns assigned.
• Communicate to customers and donors, the mission of the American Cancer Society, toll free number and provide information about its direct services to the community.

Benefits

• ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills.
• Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees