Sales Associate / Customer Service

WellBiz Brands•Arlington, VA

22d•$15 - $18

About The Position

If you’re looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further! Elements Massage Pentagon City is a wellness studio looking for an engaging, fearless, outgoing personality to lead retail sales and customer service of potential clients and current members. Our business is built on Elements Wellness Program sales and we reward our team when we meet our objectives. Elements Massage is seeking a Retail Sales Associate / Customer Service Associate who thrives in a sales‑driven environment and can consistently deliver results.

Requirements

Demonstrated success in sales is required — candidates must show prior experience meeting or exceeding sales goals, ideally in retail or service environments
Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty
Strong communication skills: must enjoy talking, but more importantly, excel at listening to clients
Ability to turn client feedback into opportunities for exceptional customer service
Familiarity with modern office tools and systems; scheduling and payments are processed with easy‑to-learn computer programs

Nice To Haves

Customer service experience in a spa‑like or hospitality environment is a plus
Driven to create the best work environment for employees and the best experiences for clients

Responsibilities

Confidently inform all clients about the benefits of the Elements Wellness Program, a no‑hassle plan
Follow our proven sales process to successfully enroll clients into the Elements Wellness Program
Serve as the first and final face of hospitality, whether on the phone or in the studio
Ensure client appointment paperwork and payment processes are brief, painless, and accurate
Collaborate with Managers and Massage Therapists to create an environment where clients are the center of the world