Front Desk Customer Service Representative / Sales

Drybar Shops • Nashville, TN

1d • $15 • Onsite

About The Position

At Drybar Nashville, we specialize in one thing and do it better than anyone else: blowouts. Our philosophy is simple—No cuts. No color. Just blowouts. We're looking for friendly, enthusiastic Sales Associates who are passionate about customer service and thrive in a fast-paced, team-oriented environment.
As a Bartender at Drybar Capitol View, you're the face of the client experience—from check-in to check-out. You ensure smooth shop flow, follow Bartender Non-Negotiables, and support daily operations and sales. You play a critical role in delivering exceptional service and maintaining a fun, efficient, and professional atmosphere.
Seeking the following shifts Starting Mid-April: Mondays 6:45am-2pm and Thursdays 1pm-8pm
Why You’ll Love Working at Drybar Franklin:
Competitive pay – Earn $15+ per hour based on performance
Lucrative commissions – 10% on product sales
Paid time off – Vacation and sick time
Free Blowouts Sunday- Thursday
Bonus incentives - $5–$10 for each membership sold
Employee discounts on all retail products
Flexible scheduling
Growth opportunities – Clear career path and ongoing professional development
Fun, positive work culture
Drybar is proud to be an equal opportunity employer. We comply with all federal, state, and local laws regarding background checks and employment eligibility.

Requirements

• 1+ years of customer service experience in a fast-paced environment(e.g., retail, front desk, hospitality, or salon/spa)
• High school diploma or equivalent
• Ability to multi-task, problem-solve, and maintain composure under pressure
• Must be able to stand/walk for 6–8 hours per shift
• A strong track record of delivering exceptional customer experiences
• Technically savvy and comfortable with front desk operations
• Professional, friendly, and team-oriented demeanor

Nice To Haves

• Experience with point-of-sale (POS) systems preferred

Responsibilities

• Greet and check in/out clients using Booker
• Manage client profiles and troubleshoot scheduling or POS issues
• Handle payments, tips, and commissions with integrity
• Answer phones and voicemails promptly
• Review client notes to ensure personalized service
• Pair clients with stylists and manage break schedules when needed
• Support shop management in maintaining smooth daily operations
• Serve complimentary beverages and engage clients to create a bar-like vibe
• Maintain clear communication with team and leadership
• Recommend and sell products, tools, and memberships
• Restock and maintain retail displays
• Support merchandising and inventory tasks
• Maintain shop cleanliness and complete assigned side work
• Follow all opening, closing, and shift duties
• Help onboard and train new Bartenders
• Contribute to a positive, team-first culture
• Attend mandatory meetings and uphold Drybar’s 10 Core Values

Benefits

• Competitive pay – Earn $15+ per hour based on performance
• Lucrative commissions – 10% on product sales
• Paid time off – Vacation and sick time
• Free Blowouts Sunday- Thursday
• Bonus incentives - $5–$10 for each membership sold
• Employee discounts on all retail products
• Flexible scheduling
• Growth opportunities – Clear career path and ongoing professional development
• Fun, positive work culture

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED