Sales Associate / Customer Service Representative
About The Position
Overview At Drybar, our philosophy is simple: Focus on one thing and be the best at it. For us that's blowouts. Our tagline says it all: No cuts. No color. Just blowouts! At Drybar, our receptionists are called Bartenders because that’s what they do – they tend to the social experience of our bar atmosphere. Our North Andover shop is looking for a fantastic candidate to provide excellent customer service to our clients. No slingin drinks, just slingin good vibes and making sure that every client that walks out looks and feels like a queen! Are you outgoing, upbeat and love making people feel good? Are you reliable? Then we would LOVE to hear from you! If you thrive in a fast paced environment and want to work somewhere that's as fun as it is fabulous...this is your sign! Seeking good vibes only! Sales Associate/Customer Service Representative Benefits: Competitive compensation with potential to make between $15- $25+ per hour based on performance (comprised of hourly wages and commissions on membership sales) Paid and ongoing training Flexible schedules Complimentary blowouts Generous discounts on retail products Flexible dress code: black, white, grey, yellow and denim An upbeat, positive, fun, family-feel shop culture Here is what Drybar Bartenders are responsible for each day:
Requirements
- Experience in a fast paced, customer service centric environment
- Ability to work at a sustained, fast pace
- Excellent problem solving and troubleshooting skills
- Track record in providing over-the-top, amazing customer service!
- Ability to multitask with ease
- Frequently required to stand and/or walk for duration of 6-8 hour long shifts
- Has the technical ability and skills to operate a point-of-sale system
- Problem solver – uses logic and support resources to solve problems at the front desk
- Maintains professional demeanor under pressure
- Must have weekend availability
Nice To Haves
- Previous experience with Point-of-Sale (POS) Systems strongly preferred
- Previous salon/spa experience preferred but not required
- High school diploma or equivalent
Responsibilities
- Leading the client’s experience from check-in to check-out, ensuring Drybar standards are upheld, creating a memorable experience for the client.
- Setting the tone of a positive shop atmosphere by approaching the day as if hosting a party.
- Troubleshooting any reservation system issues, make changes to Client Profiles, optimize appointments to fit business needs, and check notes to ensure clients’ needs are met.
- Maintaining overall shop cleanliness by conducting walkthroughs behind the bar and keeping the front desk and bar area clean.
- Keep the shop looking fresh.
- Bartender side work includes activities such as: dusting, cleaning, sweeping, inventory, cleaning dishes/glasses, re-stocking product shelves and other similar duties.
Benefits
- Competitive compensation with potential to make between $15- $25+ per hour based on performance (comprised of hourly wages and commissions on membership sales)
- Paid and ongoing training
- Flexible schedules
- Complimentary blowouts
- Generous discounts on retail products
- Flexible dress code: black, white, grey, yellow and denim
- An upbeat, positive, fun, family-feel shop culture
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
