Sales Associate: Chincoteague, VA

COSTELLOS ACE • Chincoteague, VA

110d • $13 - $15

About The Position

The position is located at BHC Chincoteague in Chincoteague, VA, with a salary range of $13.50 - $15.00 hourly. The role involves engaging with customers using the E.C.E.T. (Every Customer, Every Time) process, ensuring a high level of customer service and maintaining store standards. Responsibilities include greeting customers, answering questions, executing daily operational goals, and assisting in training peers. The position also requires participation in daily meetings and maintaining cleanliness and organization in the store.

Requirements

• High School Diploma or equivalent.
• Previous retail experience preferred, but not required.
• Excellent customer service skills.
• Strong communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Ability to work a flexible schedule, including evenings and weekends.
• Ability to lift and carry up to 50 pounds.
• Basic math and computer skills.

Responsibilities

• Use the E.C.E.T. process with every customer interaction.
• Greet every customer you make eye contact with, anywhere in the store.
• Answer customers' questions and provide information on procedures and policies.
• Be at your workstation on time.
• Be customer ready whenever you are on the stage/sales floor.
• Maintain awareness of all promotions and advertisements.
• Recommend related items when appropriate and execute the S.A.L.E.S. process.
• Keep your area of responsibility neat, clean, stocked, and priced properly.
• Execute the daily operational, day-to-day goals and priorities assigned by store management.
• Assist in the training and development of peers.
• Actively participate in daily huddle meetings.
• Uphold merchandising and store cleanliness standards.
• Offer a carry-out if appropriate.
• Know the proper way to answer the telephone.
• Be alert for possible merchandise losses and report any missing or damaged merchandise to your supervisor.
• Address all safety concerns immediately.
• Advise store management of any pricing errors.
• Advise store management anytime you say 'no' to a customer.
• Take initiative to learn product knowledge and selling skills.
• Perform other tasks as asked by store management.
• Aid customers in locating merchandise in store and processing special orders.
• Be proficient at executing all store services, such as mixing paint, cutting glass, pipe, and keys.
• Ensure all shipments are packed out in their proper home and all overstock is away.
• Participate in the processing of new shipments and help keep the receiving and back stock area clean and organized.
• Ring each transaction accurately.
• Always ask for the Loyalty Card before starting a transaction and sign the customer up if needed.
• Call for help when more than 3 customers are waiting.
• Keep busy around the registers when not ringing.
• Process merchandise returns as needed.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees