Sales Associate: Cambridge, MD

COSTELLOS ACE • Cambridge, MD

111d • $15 - $17

About The Position

The position is located at BHC Cambridge in Cambridge, MD, offering a salary range of $15.00 - $17.00 hourly. The role involves engaging with customers using the E.C.E.T. (Every Customer, Every Time) process, ensuring a high level of customer service and maintaining store standards. Responsibilities include greeting customers, answering questions, executing daily operational goals, and assisting in training peers. The job also requires physical activity, including lifting and carrying merchandise, and maintaining cleanliness in the store.

Requirements

• High School Diploma or equivalent
• Previous retail experience preferred, but not required
• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to work effectively in a team environment
• Ability to work a flexible schedule, including evenings and weekends
• Ability to lift and carry up to 50 pounds
• Basic math and computer skills

Responsibilities

• Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction
• Greet every customer you make eye contact with, anywhere in the store
• Answer customers questions and provide information on procedures and policies
• Be at your workstation on time
• Be customer ready whenever you are on the stage/sales floor
• Maintain awareness of all promotions and advertisements
• Recommend related items when appropriate and execute S.A.L.E.S. process
• Keep your area of responsibility neat, clean, stocked and priced properly
• Execute the daily operational, day-to-day goals and priorities assigned by store management
• Assist in the training and development of peers
• Actively participate in daily huddle meetings
• Uphold merchandising and store cleanliness standards
• Offer a carry-out if appropriate
• Know the proper way to answer the telephone
• Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor
• Address all safety concerns immediately
• Advise store management of any pricing errors
• Advise store management anytime you say 'no' to a customer
• Take initiative to learn product knowledge
• Take initiative to learn selling skills
• Perform other tasks as asked by store management
• Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders
• Be proficient at executing all store services, such as mixing paint, cutting glass, pipe and keys
• Ensure all shipments are packed out in its proper home and all overstock is away
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized
• Ring each transaction accurately
• Always ask for the Loyalty Card before you start a transaction, sign the customer up if needed
• Call for help when more than 3 customers are waiting
• Keep busy around the registers when you are not ringing
• Process merchandise returns as needed

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees