Sales Associate - Bilingual Spanish

National Vision • Colorado Springs, CO

394d • $29,994 - $36,566

About The Position

The Sales Associate - Bilingual Spanish position at Eyeglass World involves providing exceptional customer service while assisting customers with their eyewear needs. The role focuses on greeting customers, meeting sales objectives, and ensuring timely delivery of quality products. The associate will also be responsible for maintaining store cleanliness and inventory management, all while promoting a positive shopping experience.

Requirements

• Fluent in reading and speaking both English and Spanish.
• Previous retail experience preferred, but not required.
• Effective interpersonal skills.
• Ability to present and sell eyeglass features and specialty lenses.
• Strong customer service skills.
• Ability to learn optical knowledge.
• Ability to work and interact effectively within a store environment, adhering to and promoting all store policies, procedures, and regulations.
• Ability to stand for extended periods of time that may average 6-8 hours.

Responsibilities

• Greet customers in a friendly manner and ensure high quality customer service.
• Meet National Vision's sales objectives.
• Maintain awareness of same day service using the 'Ready When Promised' production board.
• Ensure customers receive quality products in a timely manner.
• Assist with answering phones efficiently in accordance with National Vision telephone protocol.
• Handle customer service complaints effectively and efficiently.
• Review reasons for redos and implement practices to correct them.
• Ensure quality standards are met.
• Check on status and notify customers when orders are in or of any delays.
• Complete daily intra-web functions including cancelled job status, backorder list, and problem jobs.
• Assist with dispensing eyeglasses and contact lenses to customers, if permitted by state law.
• Perform insertion and removal training of contact lenses as directed by management and permitted by state law.
• Adhere to store cleanliness policies at all times.
• Complete inventory count and replenish stock as necessary.
• Ensure visual merchandising is implemented and maintained.
• Keep the eyeglass department clean and organized at all times.
• Follow inventory control and loss prevention procedures.

Benefits

• Competitive compensation including bonus potential.
• Comprehensive benefits package including health and dental insurance.
• 401k retirement savings with company match.
• Flexible spending account.
• Paid personal time off.
• Paid company holidays.
• Parental leave.
• Employee eyewear discount.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Health and Personal Care Retailers
• Education Level: No Education Listed
• Number of Employees: 51-100 employees