Sales Assitant

RXO, Inc.•Plano, TX

About The Position

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As the Assistant, Sales, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day will look like: Support Sales with managing the branches key accounts Enter loads and confirm notes about the status of shipments Schedule pickup and delivery appointments with warehouses and customers Track the status of shipments from inception to delivery, and communicate with the customer on the status of the shipments Handle any issues that arise on shipments and share information and updates with the customer Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are accurate and complete Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group Prioritize the daily workload and focus of your accounts, including load entry, tracking and reporting Monitor report cards

Requirements

Excellent verbal and written communication skills
Self-motivated work style with the capacity to work well with minimal direct supervision or in a team environment
The ability to work in a fast-paced environment

Nice To Haves

1 year of sales or customer service experience
1 year of related experience and/or training, and a general understanding of the transportation industry
Solid attention to detail and follow-up skills with experience identifying and resolving problems

Responsibilities

Support Sales with managing the branches key accounts
Enter loads and confirm notes about the status of shipments
Schedule pickup and delivery appointments with warehouses and customers
Track the status of shipments from inception to delivery, and communicate with the customer on the status of the shipments
Handle any issues that arise on shipments and share information and updates with the customer
Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are accurate and complete
Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group
Prioritize the daily workload and focus of your accounts, including load entry, tracking and reporting
Monitor report cards