Sales Assistant - BioPlus Specialty Pharmacy - Entry Level Call Center
About The Position
Sales Assistant - BioPlus Specialty Pharmacy Location: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. BioPlus Specialty Pharmacy is a proud member of the Elevance Health family of companies . BioPlus offer consumers and providers an unparalleled level of service that’s easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer’s treatment journey. The Sales Assistant I is responsible for providing administrative and phone support to the sales organization by serving as a primary point of contact for inbound prescriber calls, researching and responding to routine access-related inquiries, and ensuring messages and requests are routed to the appropriate internal teams. How you will make an impact: Answer incoming calls from the prescriber phone queue with courtesy and efficiency, assisting callers when able and routing/escalating calls to the appropriate teams as needed. Perform real-time research during calls to provide accurate information related to patient access topics (e.g., benefits verification, prior authorization status, and other routine inquiry types supported by internal tools/processes). Review prescriber voicemails and accurately route messages to the appropriate inside sales representative and/or department based on the nature of the request. Document call details and outcomes and ensure appropriate follow-up is initiated according to established procedures. Occasionally, Support special projects as assigned, which may include basic data entry and administrative support. Types, files, faxes, provides phone support and processes mail. Prepares and logs proposals. Maintains supplies. Researches and resolves routine sales, claims and benefit issues. Assembles and distributes open enrollment packets. Gathers, inputs, and tracks sales data. Generates sales reports.
Requirements
- Requires a high school diploma or a GED equivalent and a minimum of 1 year of experience; or any combination of education and experience which would provide an equivalent background.
Nice To Haves
- Specialty Pharmacy experience.
- Call center experience.
- Experience in handling phone queues, message triage, and routing to sales or operational teams.
- Ability to research and resolve routine benefits and prior authorization status inquiries using multiple systems/tools.
Responsibilities
- Answer incoming calls from the prescriber phone queue with courtesy and efficiency, assisting callers when able and routing/escalating calls to the appropriate teams as needed.
- Perform real-time research during calls to provide accurate information related to patient access topics (e.g., benefits verification, prior authorization status, and other routine inquiry types supported by internal tools/processes).
- Review prescriber voicemails and accurately route messages to the appropriate inside sales representative and/or department based on the nature of the request.
- Document call details and outcomes and ensure appropriate follow-up is initiated according to established procedures.
- Occasionally, Support special projects as assigned, which may include basic data entry and administrative support.
- Types, files, faxes, provides phone support and processes mail.
- Prepares and logs proposals.
- Maintains supplies.
- Researches and resolves routine sales, claims and benefit issues.
- Assembles and distributes open enrollment packets.
- Gathers, inputs, and tracks sales data.
- Generates sales reports.
Benefits
- Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
