Sales Assistant (Hospitality/Tourism/Meetings & Conventions)

Metropolitan Detroit Convention & Visitors • Detroit, MI

4d • Hybrid

About The Position

ABOUT THE [SALES ASSISTANT]

WHO WE ARE

Our vibrant team strives to unite partners to drive regional tourism and economic impact by connecting the world to our diverse communities, rich history, and spirit of innovation. Integrity, empowerment, transparency, community, passion, and empathy guide our workplace culture. With a firm commitment to diversity, equity, inclusion, and belonging we strive to create an environment where voices are valued and respected. If this resonates with you, consider the role below:

WHAT WE OFFER:

Competitive Compensation
Life, Medical, Vision, and Dental Insurance
11 Paid Company Holidays Per Year, plus 1 Floating Holiday
PTO Referral Bonus
17 PTO Days Per Year, Based on Full Months Projected to Work in The Calendar Year
401(K) With 4% Match
Paid Parking, with 24/7 Access

JOB HIGHLIGHTS

POSITION PURPOSE: Provide administrative and clerical support to the Manager, Sales Support in the implementation and management of projects and events. This position works in close cooperation with several Visit Detroit internal staff members and departments.

LOCATION & SCHEDULE:

Full-time
This position currently involves a hybrid working model with 2 days remote, and 3 days in-office in Detroit, MI.

Requirements

• Associate’s degree or equivalent combination of formal education and work experience.
• 1+ years’ experience working in clerical support position.
• Maintain dependable, consistent, and acceptable attendance based on a 5-day, 40 hours work week.
• Valid, unrestricted Michigan driver’s license.
• Working knowledge of the hospitality industry, knowledge of area hotels and meeting/event/convention spaces.
• Excellent communication skills including the ability to clearly express thoughts, ideas, and concepts, verbally and in writing, in the English language.
• Strong ability to organize, prioritize, and manage multiple assignments.
• Creative and adaptable in fast-paced environments.
• Builds and maintains effective relationships with colleagues and external stakeholders.
• Consistently demonstrates professionalism in attitude, appearance, and behavior.
• Effective in both remote and in-person settings; proficient with video conferencing tools.
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
• Available to work evenings, weekends, and travel as needed.
• Available weekends and outside of normal work hours for assignments and travel, as needed.

Nice To Haves

• Bachelor’s degree
• 1-2 years working experience in the Travel/Tourism/Hospitality industry.
• 1-2 years’ experience working in clerical support position.

Responsibilities

• Support the Manager, Sales Support by handling clerical and administrative duties, including data input, submitting requisitions and product requests.
• Maintain databases, prepare and send correspondence, and perform other necessary support functions for the sales process.
• Answer calls from inquiries relative to the family reunion seminar, send out information packets electronically and greet family reunion visitors (walk-ins) to the Visit Detroit offices.
• Execute the service process for family reunion clients including necessary follow-up with status changes, fulfillment of product requests and other support as needed to ensure customer satisfaction.
• Responsible for data entry into the IDSS database to ensure accurate account and contact information.
• Enter leads into the system and follow-up with hotel partners to obtain contracts.
• Committed to partnering with Visit Detroit in embedding diversity, equity, and inclusion into company culture and operations, and actively contributing to creating a welcoming and inclusive environment for all employees and stakeholders.
• Draft and prepare routine correspondence
• Manage inbound and outbound phone communications
• Support document management through copying, scanning, and filing
• Provide overall support to Group and Convention Sales Department, primary focus, Sales Managers.
• Provide back-up support for other sales units within Visit Detroit as needed.

Benefits

• Competitive Compensation
• Life, Medical, Vision, and Dental Insurance
• 11 Paid Company Holidays Per Year, plus 1 Floating Holiday
• PTO Referral Bonus
• 17 PTO Days Per Year, Based on Full Months Projected to Work in The Calendar Year
• 401(K) With 4% Match
• Paid Parking, with 24/7 Access

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees