Sales Assistant, The Shop at Bayou Bend

MFAH•Houston, TX

About The Position

This position is required to work a set schedule of three days a week at Bayou Bend Collection and Gardens and two days a week at the shops located at the Museum of Fine Arts, Houston. Responsibilities: Visitor Services Attendant: Answer telephone, respond to guest voicemails, help guests plan their visit Reply to email inquiries on visits, photography and facility rentals Greet and welcome visitors and docents, provide information regarding hours and admission prices, provide information regarding the Shop Provide information and literature to visitors Explain to visitors the various tour options (60 min, 90 min, or self-guided, depending on date) Sell admission tickets using computerized system (opening and closing, entering visitor data, and reconciling daily sales with Visitor Services Manager, Bayou Bend Sell and renew MFAH memberships Scan tickets for guest entry to museum and special events Assist with ease of entrance during high-traffic events (crowd control), as needed Cross-trained to fulfill Visitor Services Attendant responsibilities at gazebo Work with other Bayou Bend staff in a team environment Ensure the safety and positive experience of guests by remaining alert and watchful Work evenings for the month of December during Christmas Village Other duties as assigned Sales Assistant: Increase shop sales through product knowledge, initiating customer contact and rapport, using selling techniques to motivate larger total dollar sales, and insuring customer’s satisfaction and return Take special orders and route mailing requests to supervisor Keep a point of sale inventory and alert supervisor to need for special requests, reorders Restock, assist in merchandising and display, and cleaning and straightening of shelves Make cash, check and credit card sales Accurately close out, count money, make sales report and deposits at end of the day Consistently communicate needs/challenges/opportunities/successes to management and/or leads

Requirements

Excellent verbal, written and interpersonal skills
Enthusiastic and have a desire to be part of a cultural organization
Must be able to maintain a professional demeanor and effectively and tactfully deal with visitor complaints and concerns
Strong level of interest and basic knowledge of Bayou Bend
Able to interact with a diverse group of people from a wide variety of ethnic, cultural, and economic backgrounds, including guests and museum staff at all levels
Able to work with minimum supervision and sit for long periods of time
Must be able to work outside of normal schedule for special and seasonal events when needed
Able to bend, stoop, perform light lifting and stand for long periods of time
Basic computer skills required
Good organizational skills
Customer service or visitor interaction required
One or more years experience in sales

Nice To Haves

Some college desirable
Experience in museum, retail or hospitality industry a plus
Previous experience with Tessitura helpful
Language in addition to English helpful

Responsibilities

Answer telephone, respond to guest voicemails, help guests plan their visit
Reply to email inquiries on visits, photography and facility rentals
Greet and welcome visitors and docents, provide information regarding hours and admission prices, provide information regarding the Shop
Provide information and literature to visitors
Explain to visitors the various tour options (60 min, 90 min, or self-guided, depending on date)
Sell admission tickets using computerized system (opening and closing, entering visitor data, and reconciling daily sales with Visitor Services Manager, Bayou Bend
Sell and renew MFAH memberships
Scan tickets for guest entry to museum and special events
Assist with ease of entrance during high-traffic events (crowd control), as needed
Cross-trained to fulfill Visitor Services Attendant responsibilities at gazebo
Work with other Bayou Bend staff in a team environment
Ensure the safety and positive experience of guests by remaining alert and watchful
Work evenings for the month of December during Christmas Village
Increase shop sales through product knowledge, initiating customer contact and rapport, using selling techniques to motivate larger total dollar sales, and insuring customer’s satisfaction and return
Take special orders and route mailing requests to supervisor
Keep a point of sale inventory and alert supervisor to need for special requests, reorders
Restock, assist in merchandising and display, and cleaning and straightening of shelves
Make cash, check and credit card sales
Accurately close out, count money, make sales report and deposits at end of the day
Consistently communicate needs/challenges/opportunities/successes to management and/or leads