Sales Assistant

MBK Senior Living•Portland, OR

10d

About The Position

The Sales Assistant plays a key supporting role within the community sales team, partnering closely with the Director of Sales to ensure a smooth, responsive, and welcoming experience for prospective residents, families, and referral partners. This position focuses on executing day-to-day sales activities, managing inquiries, and providing administrative support that helps drive occupancy and maintain a strong sales pipeline. The Sales Assistant reports directly to the Director of Sales.

Requirements

High school diploma or equivalent required. Bachelor’s degree preferred.
1+ years of prior related work experience in a similar role within a similar industry is essential. Senior living industry experience preferred but not required.
Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.), and standard office equipment.
Ability to accurately use CRM systems for tracking leads and sales activities.
Must successfully pass all required background clearances and complete a health screening, including a negative TB test results within the last 6 months (or within 7 days of employment).
Strong written and verbal communication skills; able to speak, write and read in English clearly and professionally.
Basic math skills to support reporting, tours, and move-in tracking.
Ability to work independently, exercise sound judgment, and remain calm in stressful or emergency situations.
Highly organized with strong time management, planning, and critical-thinking skills.
Professional, tactful, and respectful in all interactions; able to present a positive and professional image at all times.
Ability to perform physical job requirements including standing, walking, bending, kneeling, squatting, reaching overhead, pushing, pulling, and repetitive motion.
Ability to sit and work at a computer for extended periods.
Able to move intermittently throughout the workday within in the community.
Must have a reliable method of transportation to attend networking and sales events.
Ability to lift and carry up to 30 pounds and assist with pushing or moving items as needed.
Ability to assist residents with physical movement during routine transfers or emergency situations, as required.

Nice To Haves

Senior living industry experience preferred but not required.
Bachelor’s degree preferred.

Responsibilities

Assist the Director of Sales with managing all sales inquiries, including responding to prospects, scheduling and conducting tours, and advancing leads through the sales process.
Enter all prospect interactions, activities, and notes into the CRM accurately and in real time, supporting data integrity and follow-up consistency.
Serve as a point of contact for prospects and families as directed, ensuring timely communication and a positive customer experience.
In the absence of the Director of Sales, attend daily stand-up and other meetings as requested.
Provide administrative support to the Sales and Marketing function, including initiating admission paperwork for new customers in alignment with the Moving in The MBK Way process.
Maintain appropriate inventory of sales collateral and assist with ordering materials as needed.
Assist with preparation and logistics for community events and sales activities, as directed.
Represent the community in a friendly, professional, and welcoming manner to residents, families, team members, and visitors.
Promote a spirit of teamwork, collaboration, and service in alignment with the MBK mission, principles, and core values.
Conduct daily walk through of all high-traffic areas and model apartments, ensuring that community presentation standards are in place.
Maintain a safe and secure environment for staff, residents, and guests in accordance with established safety standards, policies, and procedures.
Understand and comply with Federal, State, and local regulations, as well as company policies and procedures.
Perform other duties or special projects as assigned or directed by the Director of Sales and Executive Director.

Benefits

Impacting lives and building lasting relationships
Executing exceptional signature programs in dining, fitness, wellness, and care
A supportive community team that encourages personal and professional growth and celebrates your success
A fun-filled, energetic environment that's centered in hospitality and high-quality service
Competitive salaries
Professional development, training, and personal coaching through our Mentor, Buddy, and Executive Director in Training Programs
Education loan assistance & scholarships
Financial and legal services
Team Member discounts
Health and Wellness resources
Rich benefits package including Medical, Dental, Vision and 401k matching up to 4%
Childcare and eldercare assistance
Flexible spending accounts