Sales Assistant

MillerKnoll•Miami, FL

13d

About The Position

The Sales Assistant plays a critical role in the day-to-day operations of the Holly Hunt Showroom, serving as a key liaison between Sales Associates, clients, the Corporate Office, outside sales partners, and represented vendors. This position supports the full lifecycle of client orders—from initial inquiry through fulfillment—ensuring accuracy, efficiency, and an exceptional client experience. The Sales Assistant is highly detail-oriented, proactive, and instrumental in maintaining seamless showroom operations.

Requirements

Bachelor's degree preferred
1-2 years working in a retail, design, or showroom environment, luxury experience preferred
Ability to multitask
Excellent communication skills both written and verbal
Some lifting (20-50 lbs max)
Proficiency in Microsoft Suite programs

Responsibilities

Serve as a first point of contact for incoming client inquiries, professionally managing and directing calls to the appropriate Sales Associate
Support Sales Associates with quote preparation, order entry, and order management as requested
Process client payments, including credit cards and deposits, and release orders in accordance with company procedures
Review all orders thoroughly to ensure accuracy, completeness, and compliance prior to submission
Coordinate freight logistics by confirming shipping details, freight charges, and delivery requirements for client orders
Prepare, verify, and submit COM ID forms to vendors as required
Track, follow up, and update approvals for SFAs, DFAs, and CFAs
Manage post-order changes, including ship-to updates and requests for expedited or revised freight services
Run and maintain weekly Order Status reports, actively managing open orders and communicating estimated completion dates (ECDs) and requested delivery dates (RDDs) to clients
Review order hold reports and collaborate with internal teams to resolve issues and move orders forward
Expedite priority and time-sensitive orders in partnership with the Client First team
Monitor and follow up on balance due notices to ensure timely collection of outstanding payments
Provide proactive tracking updates and shipment information to clients
Complete and submit refund request documentation for overpayments as needed
Contribute to overall showroom operations by supporting team coverage, including breaks and peak periods
Greet and acknowledge all clients entering the showroom, ensuring a welcoming and professional experience
Assist clients in the showroom and over the phone as needed
Pull samples, tear sheets, and conduct fabric searches to support client and sales needs
Assist with showroom initiatives such as mailers, e-blasts, and other client communications