RCCS - Sales Assistant Manager - Consumer

Russell Cellular•Springfield, MO

About The Position

The Sales Assistant Manager plays a vital part in the overall success of the Customer Service department through thoughtful team member leadership, coaching, training and development. A sales assistant manager should have strong knowledge of the sales process and the ability to lead a team to meet and exceed daily, weekly and monthly sales targets. The assistant manager should be resolution-minded and work to earn trust through relationships and positive team member reinforcement daily. This position will be responsible for up to 12 sales specialists. Specialists will engage in outbound cold calling to generate sales and drive revenue for the company. General responsibilities include but are not limited to the following:

Responsibilities

Support team members in their role with general question answering and job support on the sales floor.
Positive demeanor and upbeat energy. The ASM sets the tone for the pod environment.
Team member timecard correction to ensure daily accuracy.
Team member PTO request management.
70/30 rhythm – 70% of the day spent on the floor with the team, impacting performance in real-time. 30% of the day spent at the computer completing tasks.
Give and receive feedback gracefully.
Timely delivery of accountability conversations related to team member’s behavioral and metric deficiencies
Correspondence with operations managers, STM, DSM, RD, and local leadership as needed.
Outbound lead completion strategy
1 documented 1x1 session per specialist
Daily side-by-side observation and feedback sessions
Maximize outbound prospecting efforts with priority given to campaign assignments from Verizon Business Group.
Minimum expectations in all performance metrics.
Monthly review meetings with each team member.
Creation and delivery of monthly performance certificates.