Sales Assistant-Direct Sales (Remote)

TDS Telecom

90d • $17 - $19

About The Position

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact? As a Sales Assistant-Direct Sales (Remote), you will be responsible for optimizing sales and improving efficiencies by working in concert with Direct Sales, HR, Compensation, Order Entry and all other departments necessary to ensure that every sale results in proper entry, installation and customer satisfaction.

Requirements

• 2 + years’ experience in an administrative/sales support position.
• 2+ years’ experience with MS Word and MS Excel.

Nice To Haves

• Organized, self-motivated, detail oriented, analytical, able to work with minimal supervision.
• Pursuing ongoing professional development in Management, Leadership, Data Analysis, Coaching, Communication.
• Computer skills, to include spreadsheets, database and other hardware and software applications.
• Must be versatile and interact well with a variety of people.
• Must possess strong decision making and problem-solving skills.
• Ability to maintain confidentiality.
• Excellent organization and planning skills follow-through and attention to detail.
• Ability to handle multiple tasks at one time.
• Excellent communication skills.

Responsibilities

• Manages direct sales orders, including tracking, reporting, compensation, policy adherence, Installs, and delays.
• Settles Disputes, Chargebacks, EOM Completes, Missing DAR entries, and other reporting and compensation items.
• Works with Direct Sales leadership, Project Management and other departments to improve Direct Sales outcomes.
• Represents best interests of Direct Sales and Company.
• Works with Supervisors and Sales reps to provide feedback and coaching as needed.
• Partners with other departments to foster strong relationships and support of the Company.
• Communicates Order Entry errors, corrections, and needed improvements.
• Performs audit of sales entered by the Order Entry department.
• Recommends improvements based on trends, works frequently with business owners and provides feedback to Direct Sales Leadership, Order Entry Management and Project Manager.
• Manages orders delayed due to Field Service issues, customer reschedules, weather, frozen ground, and other factors that delay an order.
• Tracks sales contracts and authorizations (LOA).
• Researches orders missing from Compensation reports, provides documentation to Supervisors for Disputes.
• Works with the Service Address team to update Misclassifications, Missing addresses, incomplete PON test sheets.
• Is DocuSign administrator and makes corrections and updates to the Direct Sales DocuSign order forms.
• Makes outbound calls to confirm installation appointments for customers.
• Provides data to Project Manager for efficiency initiatives.
• Updates SharePoint regularly with Direct Sales results and updated processes.

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs
• Short-Term & Long-Term Disability
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time

What This Job Offers

• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees