Sales Appointment Coordinator

Asheville Ford Lincoln•Asheville, NC

3d•$40,000 - $65,000•Onsite

About The Position

Asheville Ford Lincoln is looking for a full time Sales Appointment Coordinator to add to our growing team. We are a locally owned and operated dealership located across the street from the Farmer's Market on NC-191. Our community trusts us, and our commitment to excellent customer service keeps our neighbors coming back. Full Time: 40 hours/week Pay Range: $40,000-$65,000/year What we offer: Free Health Insurance Option Available 401k Match Options Available HSA company match contribution Dental and Vision Insurance Available Short and Long Term Disability Insurance Available Paid Vacations, Holiday Pay, PTO pay Career advancement opportunities, promote from within Discounts on products and services Employee Appreciation celebrations Family owned and operated Long term job security Competitive pay and bonus structure The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 16 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Nissan, Kia, Volvo, Honda, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 5 states (Georgia, South Carolina, North Carolina, Texas, and Florida) We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Requirements

At least one previous role based in customer service experience
Excellent teammate with collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Strong communication skills
Positive and hardworking personality
Strong computer skills
Valid driver’s license

Responsibilities

Answer customer calls and establish follows-up with sales appointments
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
Provide customers with initial product information and direct them to the appropriate dealership resources
Present initial financing options based on customer needs
Follow up with leads that are not ready to make an appointment or no-show
Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management
Utilize CRM tracking system daily