As a member of the Reliability and Production Engineering team within Sales and Trading Production Management, you will be supporting critical trading applications in a fast paced, exciting, and dynamic Trading Floor environment. You will work within a team of technologists acting as the first point of contact for Compliance, Risk, High Touch Trading Desks, and Development teams. Our team is responsible for: Coordinating the preparation and trading of Initial Public Offerings (IPOs), working closely with NYSE, NASDAQ, BATS, and IEX. Investigation of user queries. E.g. order rejects, trade breaks, exchange issues. Liaising with clients, exchanges, vendors, and internal teams where appropriate. Notifying the business units of system issues or failures in a timely manner. Communicating with global counterparts when necessary. Creation of new tools and automation of processes to better support and proactively monitor our environment (Python Preferred). Liaising with users and development teams on potential improvements to our trading applications Proactive & reactive monitoring of processes, connections & trade flows. Incident and problem management adhering to ITIL framework Assisting Compliance/ Risk on regulatory inquiries and user permissions. Testing failure scenarios to identify problems and improve outage recovery procedures.