Sales and Technical Support

Carli Suspension-posted 2 months ago
Lake Elsinore, CA
Transportation Equipment Manufacturing
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Carli Suspension is seeking a highly motivated and technically adept Technical Sales Representative to join our dynamic team. The ideal candidate should have a background in the automotive aftermarket, strong technical aptitude, and a passion for delivering exceptional customer experience.

  • Utilize your in-depth knowledge of Carli Suspension's products and the automotive aftermarket to identify and qualify sales opportunities.
  • Build and maintain strong relationships with customers, ensuring their needs are understood and addressed effectively.
  • Manage key accounts to grow revenue by presenting new options and product lines.
  • Deliver exceptional technical support by providing product information, making recommendations, and troubleshooting problems via phone, email, and digital channels.
  • Work independently, take initiative and act with a sense of urgency to meet customer requirements.
  • Collaborate effectively with internal teams, including sales support, technical support, and marketing, to provide the best possible service and solutions to customers.
  • Maintain organized records of customer interactions, sales leads, and order details.
  • Learn new product features and educate sales staff and customers requesting that information.
  • Approach challenges with a positive and solution-oriented mindset, striving to exceed sales and customer service expectations.
  • Communicate confidently and clearly, both verbally and in writing, to convey technical information to customers and colleagues.
  • Proven experience in the automotive aftermarket industry.
  • Strong technical knowledge and aptitude for suspension products.
  • Exceptional customer service and sales skills.
  • Proficiency in the complete sales process.
  • Possess the ability to work effectively with cross-functional teams.
  • Excellent organizational skills.
  • Experience with CRM/ERP software.
  • Knowledge of Carli Suspension's product line.
  • Passion for off-road and automotive customization.
  • Independent and proactive work style with a strong sense of urgency.
  • Can-do attitude and problem-solving skills.
  • Strong interpersonal and communication (oral and written) skills.
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