Sales and Service Technician

Bridgestone Americas • Florence, AL

1d • Onsite

About The Position

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas, employing over 22,000 teammates across more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus, and Wheel Works locations. With over $4.5 billion in tire and auto service sales, BSRO offers a strong career path, providing competitive pay, formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan. The company is committed to diversity and inclusion, championing all perspectives to serve society with superior quality. The retail Sales and Service Technician (SST) is a unique hybrid role intended as a key pipeline for future career growth within Firestone Complete Auto Care. This role is primarily responsible for serving customers by assessing their needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services. Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting with and serving the customer and efficiently completing basic vehicle service tasks as required.

Requirements

• High School Diploma or equivalent.
• Valid automobile driver's license.
• Customer service and career growth mindset.
• Ability to learn and perform basic vehicle service tasks.
• Ability to learn and operate store systems.

Nice To Haves

• 2 year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate.
• Previous consumer retail sales experience.
• Previous automotive experience a plus.
• Previous management/supervisory experience a plus.

Responsibilities

• Customer service, sales, customer issue resolution- 75%.
• Basic vehicle service tasks, oil, tires, fluids- 25%.
• Store operations, opening/closing, inventory, displays- as needed basis.
• May assist Manager or act as Manager-On-Duty in certain circumstances or to support development.
• Learn all aspects of store operations and flex between front/back shop tasks.

Benefits

• Competitive pay
• Formal training
• Performance incentives
• Paid vacation and holidays
• Competitive healthcare packages for full-time and part-time employees
• 401k plan
• Medical, Dental and Vision – Starting day 1 for all our teammates
• On-the-job training and company-funded ASE certifications
• Flexible work schedule
• 401(k) match
• On demand pay (daily pay) program available
• Professional Development resources
• Community Involvement
• Integrity & Teamwork
• Opportunity to develop and grow, through training and regular mentorship
• Corporate Social Responsibility activities
• Agility and work/life effectiveness
• Long-term well-being
• Diverse and inclusive team

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees