Sales and Service Technician

Bridgestone Americas•Skidaway Island, GA

1d•Onsite

About The Position

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and operates over 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus, and Wheel Works locations. With over 22,000 teammates and more than $4.5 billion in sales, BSRO offers a strong career path. The company is committed to serving society with superior quality and supports its teammates with competitive pay, formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan. Bridgestone values diversity and inclusion, championing all perspectives. The retail Sales and Service Technician (SST) is a unique hybrid role intended as a key pipeline for future career growth within Firestone Complete Auto Care. This role is primarily responsible for serving customers by assessing their needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services. Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting with and serving customers and efficiently completing basic vehicle service tasks as required.

Requirements

High School Diploma or equivalent
Valid automobile driver's license
Customer service and career growth mindset
Ability to learn and perform basic vehicle service tasks
Ability to learn and operate store systems

Nice To Haves

2 year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate
Previous consumer retail sales experience
Previous automotive experience a plus
Previous management/supervisory experience a plus

Responsibilities

Customer service, sales, customer issue resolution (75%)
Basic vehicle service tasks, oil, tires, fluids (25%)
Store operations, opening/closing, inventory, displays (as needed basis)
May assist Manager or act as Manager-On-Duty in certain circumstances or to support development
Learn all aspects of store operations and flex between front/back shop tasks

Benefits

Competitive pay
Formal training
Performance incentives
Paid vacation and holidays
Competitive healthcare packages for full-time and part-time employees
401k plan
Medical, Dental and Vision – Starting day 1 for all our teammates
On-the-job training and company-funded ASE certifications
Flexible work schedule
401(k) match
On demand pay (daily pay) program available
Professional Development resources
Community Involvement opportunities
Integrity & Teamwork
Supportive and engaging onboarding experience to ensure a smooth transition into our team
Opportunity to develop and grow, through training and regular mentorship
Corporate Social Responsibility activities
A truly global, dynamic and challenging work environment
Agility and work/life effectiveness and your long-term well-being
A diverse and inclusive team