Sales and Service Technician

Bridgestone Americas • Springfield, MO

1d • Onsite

About The Position

Bridgestone Retail Operations (BSRO), a part of Bridgestone Americas, operates over 2,200 company-owned stores including Firestone Complete Auto Care, Tires Plus, and Wheel Works locations, employing over 22,000 teammates. With more than $4.5 billion in tire and auto service sales, BSRO offers a strong career path. The company is committed to serving society with superior quality and supports its teammates with competitive pay, formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan. Bridgestone champions diversity and inclusion, believing in the importance of varied perspectives. The retail Sales and Service Technician (SST) is a hybrid role designed as a key pipeline for future career growth within Firestone Complete Auto Care. This position primarily focuses on customer service, including assessing needs, recommending products/services, performing entry-level vehicle services, and ensuring customer satisfaction through timely service completion. Successful individuals in this role will learn all aspects of store operations and effectively balance customer interaction with basic vehicle service tasks.

Requirements

• High School Diploma or equivalent
• Valid automobile driver's license
• Customer service and career growth mindset
• Ability to learn and perform basic vehicle service tasks
• Ability to learn and operate store systems

Nice To Haves

• 2 year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate
• Previous consumer retail sales experience
• Previous automotive experience a plus
• Previous management/supervisory experience a plus

Responsibilities

• Customer service, sales, customer issue resolution (75%)
• Basic vehicle service tasks, oil, tires, fluids (25%)
• Store operations, opening/closing, inventory, displays (as needed basis)
• May assist Manager or act as Manager-On-Duty in certain circumstances or to support development
• Learn all aspects of store operations and flex between front/back shop tasks

Benefits

• Competitive pay
• Formal training
• Performance incentives
• Paid vacation and holidays
• Competitive healthcare packages for full-time and part-time employees
• 401k plan
• Medical, Dental and Vision – Starting day 1 for all our teammates
• On-the-job training and company-funded ASE certifications
• Flexible work schedule
• 401(k) match
• On demand pay (daily pay) program available
• Professional Development resources
• Community Involvement opportunities
• Integrity & Teamwork
• Supportive and engaging onboarding experience
• Opportunity to develop and grow, through training and regular mentorship
• Corporate Social Responsibility activities
• A truly global, dynamic and challenging work environment
• Agility and work/life effectiveness and your long-term well-being
• A diverse and inclusive team

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED