Sales and Service Technician
About The Position
The retail Sales and Service Technician (SST) is a unique hybrid role within Firestone Complete Auto Care stores, designed as a key pipeline for future career growth. This position primarily involves serving customers by assessing their needs, recommending appropriate products and services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely service completion. Individuals in this role are expected to learn all aspects of store operations and effectively balance customer interaction and basic vehicle service tasks.
Requirements
- High School Diploma or equivalent.
- Valid automobile driver's license.
- Customer service and career growth mindset.
- Ability to learn and perform basic vehicle service tasks.
- Ability to learn and operate store systems.
Nice To Haves
- 2 year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset.
- Previous consumer retail sales experience.
- Previous automotive experience.
- Previous management/supervisory experience.
Responsibilities
- Customer service, sales, customer issue resolution (75%).
- Basic vehicle service tasks, including oil changes, tire services, and fluid checks (25%).
- Store operations, such as opening/closing procedures, inventory management, and display setup, as needed.
- Assist Manager or act as Manager-On-Duty in certain circumstances or to support development.
- Learn all aspects of store operations and flex between front and back shop tasks.
Benefits
- Competitive pay
- Formal training
- Performance incentives
- Paid vacation and holidays
- Competitive healthcare packages for full-time and part-time employees
- 401k plan
- Medical, Dental and Vision – Starting day 1 for all our teammates
- On-the-job training and company-funded ASE certifications
- Flexible work schedule
- 401(k) match
- On demand pay (daily pay) program available
- Professional Development resources
- Community Involvement opportunities
- Supportive and engaging onboarding experience
- Opportunity to develop and grow, through training and regular mentorship
- Corporate Social Responsibility activities
- A truly global, dynamic and challenging work environment
- Agility and work/life effectiveness and your long-term well-being
- A diverse and inclusive team
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
