Sales and Service Specialist

Bridgestone Americas • El Monte, CA

1d • Onsite

About The Position

Bridgestone Retail Operations (BSRO), a part of Bridgestone Americas, employs over 22,000 teammates across more than 2,200 company-owned stores like Firestone Complete Auto Care, Tires Plus, and Wheel Works. With over $4.5 billion in tire and auto service sales, BSRO offers a career path where every teammate is valued and contributes to the mission of "Serve Society with Superior Quality." The company provides competitive pay, formal training, performance incentives, paid vacation and holidays, comprehensive healthcare packages for both full-time and part-time employees, and a 401k plan. Bridgestone fosters an inclusive environment, encouraging individuals to bring their whole selves to work and championing diverse perspectives.
The retail Sales and Service Technician (SST) is a hybrid role designed as a key pipeline for future career growth within Firestone Complete Auto Care. This position primarily involves serving customers by assessing their needs, recommending suitable products and services, performing entry-level vehicle services, and ensuring customer satisfaction. Successful individuals in this role will gain knowledge of all aspects of store operations and will be able to effectively balance customer interaction with efficient completion of basic vehicle service tasks.

Requirements

• High School Diploma or equivalent.
• Valid automobile driver's license.
• Customer service and career growth mindset.
• Ability to learn and perform basic vehicle service tasks.
• Ability to learn and operate store systems.

Nice To Haves

• 2 year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate.
• Previous consumer retail sales experience.
• Previous automotive experience a plus.
• Previous management/supervisory experience a plus.

Responsibilities

• Customer service, sales, customer issue resolution- 75%.
• Basic vehicle service tasks, oil, tires, fluids- 25%.
• Store operations, opening/closing, inventory, displays- as needed basis.
• May assist Manager or act as Manager-On-Duty in certain circumstances or to support development.
• Learn all aspects of store operations and flex between front/back shop tasks.

Benefits

• Competitive pay
• Formal training
• Performance incentives
• Paid vacation
• Paid holidays
• Competitive healthcare packages for full-time and part-time employees
• 401k plan
• Medical, Dental and Vision – Starting day 1 for all our teammates
• On-the-job training
• Company-funded ASE certifications
• Flexible work schedule
• 401(k) match
• On demand pay (daily pay) program available
• Professional Development resources
• Community Involvement
• Corporate Social Responsibility activities
• Opportunity to develop and grow, through training and regular mentorship
• A truly global, dynamic and challenging work environment
• Agility and work/life effectiveness and your long-term well-being
• A diverse and inclusive team

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees