Sales and Service Representative

MRC Global-posted 11 months ago

Full-time • Entry Level

Augusta, GA

1,001-5,000 employees

Merchant Wholesalers, Durable Goods

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MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide. The position is responsible for delivering responsive and committed support to customers, ensuring safe and effective branch operations aligned with MRC Global's strategy for gross margin growth and financial/operational performance.

Respond to incoming customer inquiries, develop accounts, and generate quotes using MRC Global database
Maximize gross margin sales through careful analysis during the quote process
Identify and act on opportunities to increase market share by growing sales
Provide product prices, delivery specifications and payment terms and by offering substitute products where appropriate
Assist outside sales and/or branch management in processing priority transactions
Work to understand customers' business and determine customers' requirements and expectations in order to recommend specific products and solutions and make value-added recommendations to increase sales
Enter and maintain purchase orders, customer orders, procurement match and trade discounts as needed
Work with internal MRC Global departments to set up and maintain accurate customer files (profiles)
Maintain and approve quality standards
Establish and maintain customer relationships, communicates with customers and co-workers to provide technical information
Participate in meetings, and training opportunities to enhance and maintain personal and product knowledge
Monitor expected ship dates to ensure timely delivery and expedite as needed
Provide prompt responses to internal and external customer, vendor and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material)
Perform other duties as required
Take reasonable care for the safety and health of yourself and others; report workplace hazards, injuries, or illness immediately

High School Diploma or General Education Degree (GED) and additional post-secondary training or education
Any combination of two or more years in customer service, inside sales and/or warehouse services in a position with increasing responsibility, to include demonstrated leadership/supervisory experience
Demonstrated competence in the use of computers and software applications
Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others
Ability to effectively present information in one-on-one and small group situations
Willingness and ability to be on call as needed to provide 24-hour service to customers
Willingness and ability to travel within and outside branch service area, with occasional overnight stays
Valid Driver's license with the ability to meet the MRC Global vehicle policy

Ability to provide documentation verifying legal work status
Ability to read and speak the English language proficiently in order to communicate with others; to understand and interpret safety instructions; and to respond to inquiries
Ability to understand and comply with MRC Global guidelines & expectations, to include Code of Conduct and Conflict of Interest guidelines

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