Verizon Communications-posted about 1 year ago
$30,004 - $92,300/Yr
Full-time • Entry Level
Remote • Garden City, NY
Telecommunications

The Sales and Service Representative at Verizon is responsible for delivering exceptional customer experiences while meeting sales goals. This role involves answering customer inquiries, resolving issues, and promoting Verizon's products and services. The representative will work in a fast-paced environment, utilizing their sales and customer service skills to build relationships and instill customer loyalty.

  • Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service.
  • Instilling confidence and loyalty in customers through thoughtful listening and knowledge of Verizon's products and services.
  • Identifying customer needs and proactively offering products and services to meet monthly sales goals.
  • Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues.
  • Responding to requests from customers about Verizon products and services.
  • Verifying service order accuracy and completeness and making corrections/changes as needed.
  • Negotiating the collection of overdue bills.
  • Working evenings, weekends, holidays, and unscheduled shifts as determined by business needs.
  • Managing various systems and work tools while engaging on the phone with customers.
  • Related Associate Degree or 2+ years' relevant experience.
  • Customer Service call center experience.
  • Previous collections experience.
  • Experience with selling products and services.
  • Strong customer service skills.
  • Demonstrated ability to communicate with detail and precision.
  • Experience in a consultative sales role.
  • Ability to juggle multiple priorities in a fast-paced environment.
  • Empathy and strong communication skills.
  • Health and wellness benefits
  • 401(k) Savings Plan
  • Stock incentive programs
  • Paid time off
  • Adoption assistance
  • Tuition assistance
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