Sales and Service Overnight

24 Hour Fitness • Piscataway, NJ

402d • $31,470 - $31,470

About The Position

The Sales & Service Overnight (SSO) position at 24 Hour Fitness is a critical role within the Club Operations team, focused on providing exceptional service to members and guests during overnight shifts. The SSO is responsible for creating a welcoming environment, assisting with membership inquiries, and ensuring a clean and safe gym. This role involves engaging with members, resolving concerns, and promoting fitness services to enhance the overall member experience.

Requirements

• Knowledge of all 24 Hour Fitness membership sales and administrative processes.
• Computer skills for using 24 Hour Fitness systems and other common applications.
• Strong customer service skills.
• Strong oral and written communication skills.
• Organizational skills and attention to detail.
• High School diploma or GED required.
• CPR and AED certification required (provided by 24 Hour Fitness).
• Must complete SSO training prior to working alone at the front desk.
• 6-12 months experience in a customer service function required.
• Prior overnight shift experience preferred.
• Experience operating multiple phone lines preferred.
• Basic computer skills.

Nice To Haves

• Experience in a fitness or gym environment.
• Sales experience in a retail or service setting.

Responsibilities

• Ensure members receive a friendly greeting/check-in and prompt attention to their needs.
• Maintain relationships with members and serve as a resource for their questions or concerns.
• Resolve member concerns and escalate through proper management channels when necessary.
• Be present on the club floor and locker rooms, helping keep a clean and safe environment.
• Conduct team cleans and identify equipment and/or amenities in need of service.
• Help guests become comfortable in the club and offer tours.
• Discuss amenities and answer membership questions for guests.
• Inspire guests to achieve their personal fitness goals.
• Present 24 Hour Fitness in a way that best connects with guests.
• Remove barriers and misconceptions on fitness services.
• Ensure new members are set up for success by meeting with a Personal Trainer.
• Maintain a proficient knowledge base of current retail products and ensure proper merchandising standards.
• Encourage members to refer guests to try the club and offer in-club promotions.

Benefits

• Free Club Membership
• Employee Assistance Program (EAP)
• Basic Group Life and AD&D Insurance ($10,000)
• 401k Savings and Investment Plan
• Medical/Dental/Vision Benefits (for average of 30 hours or more per week)
• Paid Time Off
• Sickness Benefits
• Complimentary membership for eligible dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: High school or GED