Sales and Service Manager

PGA TOUR Superstore-posted 12 months ago
Full-time • Mid Level
Louisville, KY
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
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The Sales and Service Manager (SSM) at PGA TOUR Superstore is responsible for leading a team of Associates to deliver exceptional customer service and achieve sales targets. This role involves overseeing various store operations, including customer interactions, product offerings, and community events, while fostering a collaborative and inclusive work environment. The SSM plays a key role in instilling service behaviors among Associates and ensuring compliance with company standards.

  • Lead and manage a team of Associates to provide exceptional customer service.
  • Achieve sales targets while prioritizing customer satisfaction.
  • Create a culture of appreciation by recognizing and rewarding performance.
  • Foster a respectful and inclusive environment for all Associates.
  • Ensure compliance with operational and merchandising standards.
  • Conduct regular department walks to maintain operational excellence.
  • Model and teach service behaviors to Associates.
  • Manage inventory accuracy and compliance with loss prevention policies.
  • Engage in meaningful development conversations with Associates.
  • Support community efforts and build relationships within the local community.
  • Strong communication skills, both verbal and written.
  • Ability to analyze business needs and develop solutions.
  • Basic computer skills, including proficiency in Microsoft Office Suite.
  • Conflict management and resolution skills.
  • Strong business acumen with accountability for P&L management.
  • Organizational skills to manage multiple priorities effectively.
  • Leadership skills with a focus on customer service.
  • Experience in retail management or a similar leadership role.
  • Knowledge of golf and tennis products and services.
  • Competitive salary
  • Flexible work schedule
  • Opportunities for professional development
  • Employee discounts on products and services
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