Sales and Service Manager- Lower Makefield

Penn Community Bank•Yardley, PA

44d

About The Position

The following is a list of essential functions, which may be subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate a function. Achieve deposit, loan, new consumer and business households leveraging our relationship-based sales and service model. Leads and coaches team members to best in class internal and external customer service. Proactively seek to bring in external business via disciplined calling and sales efforts. Participate in the development and management of sales activities and processes for the branch. Be an ambassador of technology by utilizing the customer relationship management platform. Act as a product/services referral source for various bank departments including loans, trust and investments. Participate in development of ongoing marketing and business development activities within market area, coordinating with other business units as appropriate. Support branch management to oversee operations, administration, staffing, audits, compliance, and security. Lead inside sales and cross-selling initiatives for the branch; conduct coaching for the service and sales program; regularly conduct sales and team meetings. Follow and enforce all compliance and security procedures, including dual control, cash control, and branch opening and closing procedures. Perform other tasks as may be assigned by management. Education and Experience High School diploma or equivalent required; Associates or Bachelor’s degree preferred Previous banking or relevant work history and supervisory experience preferred Skills and Competencies Sales experience and/or demonstrated aptitude and desire to succeed at business development activities Thorough knowledge of Bank products and services Excellent customer service skills Demonstrated verbal and written communication skills Ability to interact well with Team members and customers Good Supervisory and coaching skills Strong attention to detail and accuracy Basic computer skills Ability to multi-task and remain organized Ability to achieve sales goals through relationship-based selling techniques NMLS required Penn community Bank is an equal opportunity employer. Thank you for your interest in joining the Penn Community Bank Team! Penn Community Bank holds $3 billion in assets, employs more than 300 people, and offers banking and lending services at financial centers throughout southeastern Pennsylvania. As an independent, mutual financial institution, Penn Community Bank is not publicly traded and operates with its long-term mission in mind: to help businesses grow and prosper, to provide financial resources to individuals and families throughout their lifetimes, to strengthen the local economy, and to partner with local organizations to act as a catalyst for positive growth in every market it serves.

Requirements

High School diploma or equivalent required
Previous banking or relevant work history and supervisory experience preferred
Sales experience and/or demonstrated aptitude and desire to succeed at business development activities
Thorough knowledge of Bank products and services
Excellent customer service skills
Demonstrated verbal and written communication skills
Ability to interact well with Team members and customers
Good Supervisory and coaching skills
Strong attention to detail and accuracy
Basic computer skills
Ability to multi-task and remain organized
Ability to achieve sales goals through relationship-based selling techniques
NMLS required

Nice To Haves

Associates or Bachelor’s degree preferred

Responsibilities

Achieve deposit, loan, new consumer and business households leveraging our relationship-based sales and service model.
Leads and coaches team members to best in class internal and external customer service.
Proactively seek to bring in external business via disciplined calling and sales efforts.
Participate in the development and management of sales activities and processes for the branch.
Be an ambassador of technology by utilizing the customer relationship management platform.
Act as a product/services referral source for various bank departments including loans, trust and investments.
Participate in development of ongoing marketing and business development activities within market area, coordinating with other business units as appropriate.
Support branch management to oversee operations, administration, staffing, audits, compliance, and security.
Lead inside sales and cross-selling initiatives for the branch; conduct coaching for the service and sales program; regularly conduct sales and team meetings.
Follow and enforce all compliance and security procedures, including dual control, cash control, and branch opening and closing procedures.
Perform other tasks as may be assigned by management.